ComplaintsforMylovelyskincares.com
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 1/8/2023, I placed an order or skin care products for the amount of ******. I received an emailed receipt with order number *****. The next day I received an email stating that a tracking number was included; however, it was not. I attempted to call the customer service number on a weekend. Theres a message that says they are available Monday-Friday 9-5. So I called in those hoursI still received the same message. So I sent an email and attempted to **** with customer service. To this day, my email has not been answered. The **** message also goes unanswered. The company promised to send my products within 3-5 business days. I would like to resolve this issue by receiving a refund of the funds paid. I dont know how else to do this since I am unable to reach anyone via phone, email, or **** at this particular company.Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order for skin care products with an authorized " Obagi " reseller on monday nov. 14th for $ ****** . They sent me an email on wed nov 16th , saying that the order was sent out that day . Then gave me the **** tracking number # **** **** **** **** **** 40 . My order with them is # ***** . On friday nov 18th . I received an email from **** saying that the package was delivered that morning , and signed for by someone named ************** . But the package was delivered to an address in *************************** . Not to my address at ************************************************************************ . I called **** and they said they could not tell what street address it was delivered to only that my address *************************************************************** was not on the label . I have sent over 50 emails and messages to the seller but they refuse to reply back . Their buisness website is mylovelyskincares,com . Their email is skinlovers.com
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.