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Find a Location

Carpartsource.com, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCarpartsource.com, LLC

    Used Auto Parts
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/21/2024

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Carpartsource.com, LLC

    Business Details

    Location of This Business
    Palm Beach, FL 33480-5822
    BBB File Opened:
    5/11/2017
    Years in Business:
    8
    Business Started:
    7/14/2016
    Business Started Locally:
    7/14/2016
    Business Incorporated:
    7/14/2016
    Accredited Since:
    6/21/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    6
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Natalie Wlodarski, Member
    • Ms. Emanuela Wlodarski, Member
    Contact Information

    Principal

    • Ms. Natalie Wlodarski, Member
    • Ms. Emanuela Wlodarski, Member

    Customer Contact

    • Ms. Natalie Wlodarski, Member
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/07/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    This company operates as a non-stock parts intermediary with minimal inventory, essentially acting as a middleman. You can easily do the same ************ using just a smartphone and the internet. I canceled my order merely two minutes after confirming it, yet I was still charged a hefty 20% restocking fee for a part that hadn't even been shipped or in stock. The person I communicated with couldn't provide information about the supplier or the origin state, which seemed dishonest right from the start. I suggest considering other options instead.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mary M

    1 star

    07/29/2024

    I purchased a 2012 ***** Accord ABS Modulator early this year and spent $377.99. I had a professional mechanic install it, and he confirmed it was a non working part. Long story short, I emailed ********************* back and forth (I have proof of emails) and he ended up telling me warranty did not cover the defective part. We ended up shipping it to get repaired in the East coast for another $200 at least, and had it reinstalled and the problem was FIXED. When I reached out to car parts source initially to see what they can do about the part, they were stuck on the fact that we didnt reach out to them within 30 days, and there wasnt an invoice from my mechanic, completely ignoring the fact that they sold me a defective product. Although their warranty is written to appear to benefit you, this was ***** argument to not even consider my request for an exchange: Our warranty covers parts that worked well after installation within the 30 days from receiving it and becomes bad after a time of using it does not coverIt also tells me that the vehicle was operated for a prolonged period of time after the part's installation and failure. Which makes this situation ineligible for a warranty claim.To be clear friends, just to be safe, MAKE SURE that you have ur piece installed, and tested within 30 days, as well as allow ample time to test ur car and email car parts source within that 30 days, if any issues arise in your car. If any issues arise after that period, even if it their fault, you will not be considered. Unfortunately, this short time frame is not realistic for working individuals like me that have to see, plan, and pay for a mechanic for their car issues. Please also keep in mind, you may be sold a defective piece, and left to deal with it as I was. $500 plus dollars later, not including mechanic fees, I never received even an apology by the company. Be careful when purchasing from this website, it may cost you a lot of time and $!!!

    Carpartsource.com, LLC Response

    08/01/2024

    Hi ****, we highly value your feedback and we're sorry that you were not satisfied with your experience. Based on your review, I understand that what you are dissatisfied with is that we have a 30 day return and we uphold that policy.

    Our return policy is 30 days and it requires our customer to install the part within 30 days of receiving it which in most cases is enough time. If that doesn't sound like enough time for the potential customer, the customer should reconsider their options or review our policies prior to purchasing the part from our company.

    We require our customers to install the part within 30 days so that in the unfortunate situation that a part is defective we can be notified within *************************************************************** that situation.

    Our 1 year warranty policy is not a 1 year return policy. The warranty policy is for parts that are installed within 30 days and then fail or go bad. In the even that this happens we request two documents. An invoice of the installation as proof that the part was installed by a professional within 30 days and recent diagnosis from a mechanic stating that the part has failed. Upon receiving these 2 documents we will gladly fulfill your warranty request and replace the part now that it is over 30 days since you received the part. 

    You can also review our policies on our website however, I have included the links to both policies below:

    ************************************************

    **************************************************

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