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ComplaintsforEko Development
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased this trashcan through Amazon. According to the website, there is a 3-year warranty. I e-mailed the company and have called. There has been no response other than we're looking into it. I would like a refund or a replacement in accordance with their warranty.Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I received a MIRAGE-T Motion Sensor Trash Can from EKO as a gift. When trying to get this trash can to work it does not. They refuse to send me a new top for the can. They refuse to help with the issue without a receipt. I have submitted photos of the can to them for proof of ownership and they still will not help me. They want to charge me for parts that should be covered under a warranty. This is not right. The person who gave me this gift is no longer with us so there is no way I could even get a receipt if I wanted to. Now I am stuck with an expensive trash can that does not work at all.Initial Complaint
10/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Contacted this company on April 19, 2021 for a warranty replacement of a defective sensor trash can lid...it has now been almost 6 months with no replacement. I have called their customer service number 5x and have emailed 15x sometimes with a response and other times nothing. I have been told anything from the replacement would arrive in 2 weeks to it is on backorder for 6 weeks...to date I have only received a confirmation of the order (in early May 2021) and not received a confirmation of shipment or an update from this company. It is obvious they do not intend to honor their warranted product. *all supporting documentation has been submitted and accepted by EKO USA via the initial email customer service communicationsBusiness response
11/09/2021
Business Response /* (1000, 5, 2021/10/11) */ Due to the ongoing supply chain issues, we are behind on fulfilling our orders. We hope to have this issue resolved in the next XX - XXX days. We are making every effort to expedite this, but have little recourse due to the current transportation issues. Consumer Response /* (3000, 7, 2021/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the standard response I have received since April (when I actually get a response from any attempt at an inquiry) and nothing is ever received beyond this generic response and we are way past their XX-XXX days from the first time I've heard this. Business Response /* (4000, 14, 2021/10/28) */ This shipped on 10/27. UPS Mail Innovations XXXXXXXXXXXXXXXXXXXXXXXXXX
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.