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ComplaintsforHighway Tire & Auto
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I presented my low-mileage (****** miles) 2018 *** M4 automobile to Highway Tire and Auto on June 19, 2023 for the purpose ofhaving an oil change performed. My automobile sustained terminal damage to the engine as a result Highway Tire and Autos employee running of the engine after draining the oil, but before replacing the oil, thereby causing the engine to seize. ****************** and the business' insurance company have agreed that the engine needs to be replaced as a result of the damage. However, it has been three months without resolution.I request payment for replacement of engine as recommended by ****************** ($35,974 repair estimate), and payment for tear down labor for inspection by company's insurance adjuster, payment for loss of use of the vehicle until repair is completed, and towing costs. The business also needs to implement procedures and cross-checks between employees to ensure that this does not happen again.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.