Business ProfileforArctic Breeze A/C and Heating Inc

I have been a customer for 3 years + including their bi-annual service. Starting in December of 2023 one heat pump unit failed. this unit required them to make 5 different trips. It was a comedy of diagnostic work, installing capacitors, then fuses, then a fan motor, then an expansion valve etc. I spent over ******* dollars on this repair. I had to argue with them over the bill. They lost track that I had paid a 200 deposit in their final billing at my house. They threatened to remove the work that they had completed that day. Unbelievable !. I spoke with the owner of Arctic Breeze after paying the final bill. He did not believe that their performance was poor and that his ******** were excessive. I have canceled all my future dealings with his company and I would not recommend them. too much trouble.

Hi *****,We are sorry that one of three systems was having an issue. We found that there were multiple, un-related issues with that one unit in particular. It is only the second repair that you have had to pay for since the new systems (three in total) were install in 2020, which is pretty good considering the proximity of your home to the ocean.Of the 5 trips to your home, which can happen as there are some unrelated repairs here, you were not charged each time that we came out. And as we put on your quote, "Due to the nature of the quoted repair, it is not possible to know if any further issues are present with your system. This repair needs to be performed before any retesting and further diagnosis can be performed. The repair quote is only for the scope of work mentioned in the quote and does not include any further diagnostic testing. If any repairs are required, they will be quoted separately." , is because there is always the potential of further issues. And this, unfortunately, was the case for this system in particular. For these visits (since Dec 27th, 2023), you were charged under $1200 as I spoke with you over the phone.Again, as I explained over the phone to you, we have a new field service management software (starting 1/5/2024) and there was a confusion within that software concerning *********** deposit- like I had said to you over the phone, it was an honest mistake on our part. The only reason why there was an issue with potentially removing the parts installed is because you refused to pay after the technician had completed the service. If a customer refuses to pay, per the ***** we would have the right to remove parts installed on that visit. I hope that you will find an A/C company to your liking.