Complaints

This profile includes complaints for Blue Collar Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Collar Heating & Cooling

  1215 12th St Palm Harbor, FL 34683-4014

  
• 

  Blue Collar Heating & Cooling

  1301 Seminole Blvd Largo, FL 33770

• 

  Blue Collar Heating & Cooling

  4553 Grand Blvd New Port Richey, FL 34652

• 

  Blue Collar Heating & Cooling

  2422 Destiny Way Odessa, FL 33556

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Installed AC in 8-3-2022 by ****************** with 3 years warranty.2) 10-4-2024 this AC third time stopped to work. Called ******* and the customer service said: manager of **** said no service for this address.2) Our property has been flooded.3) We have 71 years old senior with diabetes in home.The reason for this Jush is so aggorgant is I had a ****** review for the very dishonest charge, information, and non-quality service in July-2024. Because this review, I welcome sunrize to use their lawyer to sue me but they didn't or can't provide any evidence for Jush's dishonest words.

  

  Business Response

  Date: 10/21/2024

  To whom it may concern, 

  Mrs. ***** is the spouse of Mr. **** Every visit we made to her home and her rental properties were due to lack of maintenance. We tried working with her and explain why Maintenance was needed but she would scream at the technicians every service call she placed and state she does her own maintenance, and it couldnt be maintenance related.When we would tell her system wasnt working due to the drain line being clogged due to lack of maintenance, she would not except it and started threatening the technicians with a lawsuit and telling them she wasnt paying anything. She would also tell them we took advantage of her husband because he is elder when we sold him the system over 2 years ago. When I spoke to her, I couldnt even explain anything to her, she just screamed at me and I advised her that if she wanted to discuss the services, I would gladly discuss them when she was able to talk and not yell at me. She then told me she was going to sue ***** that time, I wished her the best of luck and told her we would refund her maintenance policy that she just signed up for and that we werent the company for her. I received a call from Trane last week regarding her trying to get a new unit from them. I advised them the only services we ever did for her was a system replacement over 2 years ago, a failed blower motor that she was not charged anything for and have also been out there for maintenance related items. The lady from Trane was very confused as to why she wanted a new unit and said she was screamed at as well. I can forward you all invoices if you would like?
  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22382106
  
  I am rejecting this response for the following reasons:
  Lack of Communication and Transparency:
  You claimed that you sent a notice for the refund, but I did not receive any such notice. Can you provide proof that this notice was actually sent?
  Questionable Maintenance Claims:
  You allege that the propertys air conditioning unit was not well-maintained. If this is the case, can you provide evidence to support your claim, such as maintenance reports or photographs? We take the maintenance of our property seriously, and if this unit was poorly maintained, we would like to see specific proof.
  Failure to Honor the Agreement:
  The air conditioning unit began having issues in less than 1.5 years, and according to our understanding, Trane had agreed to replace the unit. However, you failed to follow through with this replacement. Why was this not done?
  Unjustified Charges:
  You are charging us for a motor when the parts should be covered under the 10-year warranty. Your technician demanded that we pay upfront for the motor until we showed him the contract, at which point he admitted he was unaware that the unit was still under warranty. Why was the technician not properly informed, and why were we pressured to pay for something that should have been covered?
  Double Charging and Misleading Warranty Information:
  You claim to have charged us on 4/28/2024, yet you continue to insist on charging again despite the warranty coverage. You also ended the 3-year warranty early, which is not in line with the contract terms. We request a full refund for the air conditioning system, as the $17,000 unit has not functioned properly and your company has failed to address the issues.
  Misrepresentation of Purchase Date:
  You falsely claimed on ****** that we purchased this unit in March 2022, when in fact, the correct purchase date was in August 2024. Why did you misrepresent this information?
  Unprofessional and Discriminatory Behavior:
  Throughout this process, your team has been rude and unprofessional, especially towards my wife, whose first language is not English. Your office has been dismissive and arrogant in its dealings with us. Can you provide evidence of the alleged phone conversation where you claim she yelled? This could help clarify the situation, as we feel your team has been racially discriminatory and discourteous.
  In conclusion, we expect a full refund of the air conditioning system as your company has failed to provide the service and support outlined in the contract. You cannot continue to charge us for a unit that has consistently failed to meet expectations. We look forward to your prompt resolution of this matter.

  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 10/28/2024

  The system was installed on 10/27/2022 by Sunrise. We were called out for a service call on 4/27/24 due to a clogged drain line. Customer was advised at that time it was due to no maintenance being performed since we had installed the system 18 months prior. Customer agreed at that time to sign up for our preventative maintenance membership (April 2024) and we agreed to not charge for the drain cleaning portion of the service call. We were called out on 5/20/24 for another service call where our technician ***** received approval from a manager to replace a bad blower motor at no charge after confirming the customer had a 3 year labor warranty. The new system we had converted to after the original installation was done in 2022 did not show the technician immediately that this unit was under that 3 year labor warranty which is why he reached out to his manager for research/approval. Our repair rectified the issue in May ******************************************************************* the 2nd service invoice attached. Our AC Manager also advised the customer in May of 2024 that we would refund the maintenance membership the customer signed up for the month prior (April 2024) with the proof being uploaded in our previous response. Lastly, our AC manager reached out to ***** directly who confirmed we did all that we could when we fixed the unit in May 2024 and that if the customer wanted a replacement unit, they would have to contact Trane directly to discuss further.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22382106

  I am rejecting your response for several reasons:
  False Claim of *************************** Call on 4/27/24):
  The issue was not a clogged drain line, as you claim. The technician reset the small green button, and there was no sign of clogging or any evidence provided to support this diagnosis. The real issue was a defect in the system, which is still under warranty. Despite this, you charged us for the service and pressured us into purchasing a membership. This charge was inappropriate and unfair.
  Your Statement About Maintenance and the Service Call (4/27/24 to 5/20/24):
  You mentioned that no maintenance had been performed since the system was installed, and that we agreed to sign up for your preventative maintenance membership in April 2024. However, after the 4/27/24 service, the ** system failed again just 21 days later, on 5/20/24, with no signs of clogging. This points to a defect in the system itself, not a maintenance issue. Instead of helping us understand the true problem, you took advantage of the situation by selling us a membership.
  Furthermore, your technician ***** stated he needed payment before replacing the motor, despite our 3-year labor warranty. He also claimed to have no knowledge of the contract. Why didnt Sunrise have this information readily available? Your company's failure to manage contract details added unnecessary stress to an already difficult situation.
  Your statement about not charging for the motor replacement implies youre doing us a favor, but this overlooks the fact that you installed a defective ** unit in the first place. You failed to acknowledge this and instead threatened to abandon us as a customer, all while withholding key information.
  Additionally, you falsely claimed online that the installation date was March 2024 when it was actually October 2022. This misinformation further erodes trust.
  Your Communication Regarding Trane and Warranty:
  You stated that your manager contacted Trane and confirmed you did everything possible during the May 2024 repair. You said we would need to contact ***** directly for a replacement unit, but you never informed us of this. Instead, you left us in the dark, ignoring our concerns and providing incomplete information. When we reached out for service, your customer service even claimed, "We will not serve this name-related service," abandoning us without proper explanation or support.
  You did not honor the 3-year labor warranty as part of the $16,698 cost of the **. Moreover, you failed to perform the membership services we paid for ($159 as of April 17, 2024). Both charges should be fully refunded as part of this resolution.
  We expect fairness in this matter. The defective unit and lack of proper service have caused significant stress, and we request a full refund of the charges, including the cost of the system and membership, as you have not fulfilled your contractual obligations.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a BRAND NEW outdoor unit from this company under warranty. Over the last 2 years of owning this system, it has stopped working a dozen times. They repeatedly send out different techs that blame each other for shoddy work. This week it stopped cooling my trailer again. A tech came out and said the compressor was bad to which they charged me $500 to replace. I paid and it worked for 3 days before failing to cool again. Upon looking at the thermostat it had a warning on it stating relay always on. So after 2 days of sweating we finally called back. Today a tech came and claimed it was a relay wire issue and charged me $2,000 to replace/fix it. This whole system was like $6,000 and within the last week I've paid $2,500 for simple part repairs. The issue is that the previous tech didn't actually fix anything. He merely band aided it. This company upcharges crazy amounts for parts. Especially under a warranty that doesn't cover anything. At this point I could've bought a whole new system.I'm writing to complain about service and the ridiculous incompetency of the techs and this company.I want my money back from these scam artists and from here on out will not be using this scam company for any services even if I lose the warranty. This company preys on people in ******* that are hot and sweaty.$2.5k for $30 in parts is absolutely immoral as a company.

  

  Business Response

  Date: 09/09/2024

  Since installing the unit, Mrs. ******** has not opted to have a maintenance on the unit. It is imperative that New A/C units are maintained twice a year. We have offered this service to reduce or eliminate potential repairs needed every time we go out. Unfortunately, when these units are not maintained properly, they will break down. Just like a car. Since we installed the unit, there were times she needed us to come out to the property.
  
  01/16/23. Job sold for $321 to replace the existing thermostat and set it up for straight cool, to have both heating and cooling. It was an internal short in the preexisting thermostat and we already replaced the thermostat with truck stock system.
  
  Another job was on 03/04/23 which was at no cost to customer.Pressure safety switch keeps going off. Technician *** reclaimed 410a to meet data specs per the outside ambient air temp. Repaired the issue under warranty with no cost due from the customer. Again, we offered the maintenance program, and it was declined.
  
  On 08/13/24 we sent a technician out because system is not cooling.  Found that the capacitor had failed. The unit has not had maintenance, so the coil is very dirty and lots of green algae is growing on the side panels due to not being washed. No surge protection installed. We ended up doing a cleaning of the condenser coil for $450.00 and a warranty contactor or capacitor for $232.00
  
  On 08/22/24 we had another AC no cool appointment. The tube connected to the sensing bulb blew out causing the unit to not operate properly. Solution was to order the Txv and schedule a return visit when available. We charged them $194. $135 for the minor diagnostic and $59 for the dispatch. We have that job on hold to return and complete the sold work form that visit which is:
          

  TXV in ******** add for refrigerant-$621.35
  Refrigerant 410A- $1,125.26                                                                                                                                                                                                                                                                                                                                Service club membership-$159

  Total: $1,905.61
  
  In conclusion, we had 6 visits since the install in 2021. The customer did not have a membership during that time. It does appear that, on our last visit, their issues may have been avoidable had they been getting maintenance done since the new unit was installed.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22183293
  
  I am rejecting this response because: ************ sold me a $7,000 unit with a warranty. It's broke every few months and not from their reasoning. Half the time the technicians they send out have zero clue why or why not the unit isn't working. Each time we talk to the technicians they act dumbfounded and start guesstimating. They've never offered us anything other than the warranty (which covers next to nothing). This **** unit is less than 3 years old and has stopped working multiple times. At some point, the people who installed it have to take responsibility for selling and installing a half working unit. They replaced a thermostat that didn't need to be replaced as their first guess. It was working intermittently before that replacement and continued to work intermittently after they replaced the thermostat for $321. Not even a month and a half later the thing stopped working all together to which they replaced a switch. The thing for the next year and a half had many issues where it simply wouldn't cool and we'd run multiple fans inside. This summer it got excruciatingly hot and the **** unit simply would still only work intermittently. They again came out and guessed. Then replaced the capacitor and charged us near $500 to clean the coil. It still only worked intermittently. A week and a half later it again did not work at all and then they said another part needed to be replaced. A WEEK AND A HALF after charging us near $700 to clean coils and replace the capacitor. They then ordered the part that took 3-5 days to arrive and upon arriving found they had ordered the wrong part (or their supplier had sent the wrong part) and gave us a portable a/c unit that spit water out the front and consistently needed to be emptied. We complained and a tech came out and looked at it right after I cleaned the floor and emptied it. He was reluctant to replace the portable but said he would bring a different one. We let it spit water all over our floor until he got back hours later with a different one. Upon showing up with the replacement a/c portable he then seen the water puddle all over our floor and finally agreed it was a broken one. He did replace it with one that did work. They also claimed they overnighted the right part that Thursday. They did not come until the following Monday to install it. ************ doesn't know what they're doing half the time. The machines they sell with warranty but the warranty covers next to nothing. For a $7,000 **** unit you'd think it'd work without $3,000 in part replacements within 3 years. They've repeatedly charged us for house calls to diagnose a **** system they sold us and installed. They've also came out to our house more than the 6 times they've stated for this ****. We expect to not be charged half the cost of the unit within the first 3 years of having it for random replacement parts. Just like a car, minor services are needed but the issues with this unit is like major components (transmission, engine, ECT) of a 3 year old car going out. We expect not to pay $3,000+ in parts and then be blamed it's because of algae. 

  The main issue recently was about them forcing us to pay $450 for a cool cleaning and $232 for a capicitator. Then NINE days later came out and told us it was some other part. To which we had complications because they got in the wrong part. To which that cost was $2,000. Within the last month it's been $2,700 on this unit and that's not including the dozen other times they've been here since installation in 2021. 

  With any product or service, especially with one that costs this much, we expect to not pay twice over for the unit especially before a 5 or a 10 year mark. 

  We desire this company to acknowledge they're guessing when it comes to diagnostics and replacing parts without knowing what the actual problems are. Its predatory. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, I paid $159 dollars to Sunrise Heat and Air to do a maintenance service to my A/C unit which was scheduled for August 18. On August 14, I noticed a double charge in my credit card account from this company. I called and they removed one of the charges. At the same time and during the same call I canceled their services and requested a full refund. They promised to do it right away, while the charge was still showing as pending. They did not only not processed the cancellation, but they went ahead and charged my credit card. I called several times during this week, but as today the charge still remains. This company is not trustworthy. They lied to me promising to send me an email with the cancellation, but as today they havent done it yet. I disputed the charge with my credit card bank, and I want to report this company with the BBB as well because they are not honest in the way they conduct their business.

  

  Business Response

  Date: 08/18/2023

  Dear ******;

  I am going to clarify for you since I think you misunderstood what took place.  When the payment was being processed the processor hit the button 2 times which generated the second payment.  At that immediate second the additional payment was voided.  No other payment at all was ever processed.  You will see from the attached document there is only one transaction reflecting from the search results.  In most cases the void is so fast you dont even see it if this takes place.  I do not understand why you were even able to see it.  We unfortunately have no control over what your credit card company does with the processing on the consumer side.  We cancelled your membership as asked. We never had a conversation on emailing voided membership.  As for your refund it was submitted to accounting and will be processed in 10 business days from time of request and at that time, I will email your refund receipt as promised. I hope this clears up any confusion.  

   

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20491080
  
  I am rejecting this response because:
  The second charge that you didnt cancel yet and you havent gave me a refund still is showing in my bank account. You still have to straighten up this charge with the credit card that I used to pay you with. Also, its not true that you didnt promised me to send me an email with the cancellation and proof of full refund. You did it during our telephone conversation on Monday, August 14, when I called you to cancel the service and the appointment that we had for August 18. If you canceled the charges, it shouldnt be still showing in my credit card balance.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/25/2023

  ****** you are correct we have a 10 day business refund process.  The request was put in on the 17th and the refund will be done on the 31st.  At that time I will email your receipt over for your files.  I hope that cleared up any confusion you have.  

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20491080
  
  I am rejecting this response because:
  Given the number of verbal and written promises from Sunrise Heat and Air about canceling the transaction and giving me the $159.00 dollars   refund, I will ONLY CONSIDER MYSELF SATISFIED when effectively see the $159.00 credit in my credit card statement. 
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/07/2023

  This dispute has not been resolved because the merchant still hasn't given me the refund, as they promised. Sunrise Heat and Air said that they were going to initiate the process of refund on August 17, and that said refund was going to show in my bank account on August 31, but as today, September 7, ************* still has not notice of such process of refund by the merchant. 

  

  Business Response

  Date: 09/08/2023

  ******

  When we spoke, I let you know it would be processed on the 28th on our side which it was as promised.  We unfortunately have no control over when your credit card company puts a refund in to their customers account.  The receipt was emailed to you per the email we have on file with pertinent information.  Reach out to your credit card company with that information and ask them to see why it has not been applied to your account.  

  Thank you
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2021 I paid for a Brand New air conditioning system with a warranty that covered all parts and labor. May 16 2023 the motor in the blower unit Burnt out So I called SunRise to have them fix the problem After charging me $135.00 for an inspection the tech determined that the motor was bad and needed to be replaced When he called in to his warehouse they did not have the part in stock and it would need to be ordered. In the mean time I was given 2 options. Wait for the part to come in which could take up to a month or have the technician install a (temporary) generic part that he just happened to have on his truck. So I had a choice to live without air conditioning IN ******* and wait for the part to come in. Or have the motor from his truck installed with a $749.00 labor cost The tech then reassured me that when the original motor that goes specifically with my unit comes in stock SunRise would install it for no cost So I paid the $749.00 to have the generic motor installed. Mind you if they had the original motor it wouldnt have cost me anything So now today is June 20 2023 I havent heard from SunRise so I decided to call them and see if the motor came in and when I could have it installed. The lady said the someone would call me back When they called back the person on the phone to me that there is no other part to be installed and the service ticket was closed and then continued to tell me that I misunderstood and was mistaken. I told them that I was not the only one in the room when I had the conversation with the tech on may 16th my son in law was there with me. I told them just because Im 79 years old doesnt mean I have a bad memory. I also told them if this was the case that they charged me $650.00 for labor that I wasnt supposed to be charged for at all because of my warranty. At this point I feel they took advantage of a 79 year old senior citizen I think they should pay back $749.00 to me They lied to me and now my warrant maybe void.

  

  Business Response

  Date: 06/21/2023

  I am busy collecting facts on this complaint however our electrical division was not out to her home and this is where she filed this complaint.  This complaint needs to be filed in the ** division.  These are completely separate entities.  

  

  Business Response

  Date: 07/20/2023

  Everything was handled on this concern.  I reached out to ***** to go over her concerns and she asked me to reach out to her daughter to discuss further.  I spoke to her daughter to explain the part we put in was the correct motor and didn't affect her warranty at all which ***** was concerned about.  And then explained the warranty in detail.  The customer thought she had more of a warranty than what she had.  My last conversation with *****'s daughter was on 6/28 and all was good.  

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an initial appointment for a technician to come out to my place and tell me what I needed for my air conditioning need. I was told that there would be a $59 service charge for coming out and I agreed to it. I informed the business that I would not be home but my girlfriend would be able to let the technician in.The technician, ****, came for the appointment and then my girlfriend put me on the phone with him so we could discuss what needed to be done.The technician informed about all the work that needed to be done and I asked him to provide a quote so that I could review it when I get back to *****.Instead, I received an invoice for $464.00! **** told my girlfriend that he had discussed the work with me and I had given him the go ahead to do the work.This is a blatant lie and a false misrepresentation. There was no work order, nothing was agreed upon, and nothing was signed.At no time during my conversation was I informed about any work, nor did I agree to any work, and finally, I did not want to get any work done. My girlfriend who was present during the one and only conversation I had with ****, went ahead and paid the invoice because she thought the technician may have talked to me later. This is beyond comprehensible!I want a refund of my money and will agree to nothing but the initially agreed service charge to come out. I am more than willing to contest this vehemently. You do NOT just perform whatever work you want and then stick a bill to someone. This is unacceptable!

  

  Business Response

  Date: 09/15/2022

  Dr ***************** discussed in the beginning when you made your appointment you stated with being a Dr and a busy work schedule we were to deal with your partner **************  We followed your instructions as stated.  ************** ***** also gave the description of work and total to ***** and she gave approval.  This approve was for the several diagnoses he did in the home along with the service and dispatch fee.  He would not have been able to give you the options as stated on the phone with out these diagnoses taking place.  ***** gave the approval and ***** spent several hours troubleshooting the issue.  Here at Sunrise we are a reputable company and do not have issues like this.  Our intention here at Sunrise is being fully transparent which we were.  Thank you for your understanding.  

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************