Business ProfileforFreightCenter, Inc.

On April 16, 2024, I contacted FreightCenter after a quick internet search showing FreightCenter's instant quote of $2,693 for a LTL shipment from Kapa'au, HI to *************, **. Over the phone, I specified pickup April 25. Agent said they could do that; cost would be $3,217. She asked for the name and email of the storage company manager at the receiving end. She said I could call back with it. When I called back, another agent said my information had not been saved or was "on the desk of the first agent." I gave all the info again. Agent said the cost is now $3,715. She could not explain the increase. Worried about the tight timeline, I booked the shipment. FreightCenter emailed. I noticed the pickup/delivery dates were wrong (pickup April 17, arriving April 25). I called FreightCenter, but there was no way to leave after hours voicemail. I called ***** ******* ******** assigned to pick up). They would not take my information or deliver a message to change the dates. We rushed to prep the shipment. On April 17, ***** ******* did not arrive as scheduled. We began to suspect fraud. My FreightCenter account says "staff will call to confirm" before charging us (screenshot attached). They had charged my credit card already! I canceled the credit card payment of $3,715 on April 17. On April 18, I called FreightCenter. The agent said she would cancel and offered store credit or 80% refund. They refused to offer full refund despite failure to provide services and adequate communication. The agent did not offer remedies. My FreightCenter account (shipping ID #********* shows shipment still not canceled (screenshot attached). I've since learned from BBB's site that these are hallmarks of fraudulent movers: escalating costs (from $2693 to $3715), absence of customer service (no way to leave messages and poor handoff between agents), and lack of transparent communication about procedures and policies (hidden penalties for canceling). We ask for a 100% refund of $3,715.