ComplaintsforFreightCenter, Inc.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 24th-July 12th 2024 Booked using this third party company for specific required dates on a shipment for tradeshow. Was guaranteed on the phone during the booking process that "Oh yes, this should arrive in on time with no problems. This shipment is going out with plenty of time to arrive in on those dates to set up." On recorded phone lines. Shipment did not arrive in. Was still charged by this company for the shipment and was told a claim can take anywhere to 120 -180 business days to be reviewed. Communication has completely stopped and can not get a supervisor to give me a call back.

  

  Business response

  07/30/2024

  Thank you for reaching back out to FreightCenter regarding your shipment.

  
  As previously stated, FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight.

  
  Carriers oversee scheduling.We do work with all of our carriers to ensure a smooth process, but there are always factors such as weather, holidays etc. that are beyond anyones control.

  
  FreightCenter is not an insurance provider and does not approve nor deny any claims. The claim is between the shipper and the carrier.

  
  A claim has been filed with the carrier for the failure.  Unfortunately, the resolution takes time.  The carrier has up to 120 business days to resolve the claim. You will be notified as soon as we receive any updates on the claim.
  
  Thank you for taking the time to share your feedback with us. Were sorry to hear your experience has been frustrating.

  
  The FreightCenter Team

  Customer response

  07/31/2024

   
  Complaint: 22065452
  
  I am rejecting this response because: FreightCenter is the company that booked the shipment, guaranteed on time delivery during the booking,  collected money for the shipment, to have the shipment not show up for the tradeshow and was damaged when returned. The correct thing to do is to refund us back, apologize for this nightmare, and then collect on the claim with TForce in 120 business day. Instead we have lost business and damaged our brand for this failure of delivery, have been lied to on recorded phone lines and via emails by FreightCenter, and now can not get a supervisor to bother to reach out. The provided 'service' from this company has been a joke. 
  
  Sincerely,
  
  *******************

  

  Business response

  08/01/2024

  We understand that you are not satisfied with our response. 

  
  We understand that you booked your shipment with us. As previously stated,FreightCenter does not transport or handle freight.  We coordinate the transportation and provide our discounted rates.

  
  We are truly sorry that your shipment was delayed and that you did not make it to the tradeshow on time. Even guaranteed shipments can be delayed.

  
  There is a procedure that must be followed to dispute the charges.   The carrier has the ultimate decision;unfortunately, this can take up to 120 business days. This is their rule, not FreightCenters.

  
  Our Sales Manager has tried to call you on to discuss this on 2 occasions and left a voicemail.

  
  Again, we apologize for the inconvenience. Our goal is to deliver outstanding customer service.

  
  Thank you,
  The FreightCenter Team

  
  

  Customer response

  08/02/2024

   
  Complaint: 22065452
  
  I am rejecting this response because: Your apology does not correct the situation. FreightCenter (Not TForce) still charged us for a failed service that FreightCenter offered. It was not just a simple delay, the pallet did not arrive for the 3 day show- at all. What was the point of even shipping a pallet if it was going to arrive after the tradeshow?  The correct thing to do is to refund us with an apology and then FreightCenter handles the claim through their sourced contractor. The 120 business days for a claim decision is ridiculous. I have no record of ANYONE bothering to contact me directly regarding this situation. The sales Rep should have my information as I have emailed her on multiple times to receive little to no response. The lack of service and follow through with FreightCenter is horrible. This matter is becoming mute and we will be seeking to escalate. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was quoted and paid $233 to ship my item. The declared weight of the item was 130 lbs. After they were paid and the item was shipped, I received another unauthorized charge of $91.78. They stated that the item weighed 34 lbs. more than I declared. I have attached the manufacturer's stated weight of 135 lbs. They are charging me $91.78 for a 5 lb. discrepancy, which could be the difference in the scale's calibration. The item did not weigh 34 lbs. more than declared, it only weighed 5 lbs. more than declared. They were not authorized to charge me this additional amount and I would like it refunded.

  

  Business response

  07/31/2024

  We appreciate you taking the time to tell us about your concerns with your recent shipment with us.

  
  FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.

  
  We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reported during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued.

  
  With your shipment, the carrier weighed your shipment and it was an additional 34 lbs over the 130 lbs provided. The weight of a shipment must include packaging.  It looks like that wasnt included with the original estimate. You should have received a copy of the carrier's certified weight and inspection certificate. We have attached another copy for your records.

  
  We hope this clarifies any misunderstanding and if you have any additional questions, we would be happy to answer and assist.
  
  Thank you,
  The FreightCenter Team

  Customer response

  07/31/2024

   
  Complaint: 22047592
  
  I am rejecting this response because: My company also weighed the package before it left the building and the weight was what was declared. The "proof" that they submitted is a generic statement that anyone can make up to try and get more money out of someone. My documentation clearly shows that the package actual weight was 122 lbs., including the box that it was in. It was on a 3' x 2' pallet that weighed 8 lbs. making the total package weight 130 lbs. There are complaints about this company and their shady practices all of the internet. I am not the only one that they have tried to scam or successfully have scammed. I refuse to have my hard-earned money stolen from me. They were not authorized to deduct any other monies from account and I will not be paying for their lies.
  
  Sincerely,
  
  *************************

  

  Business response

  08/01/2024

  We understand that you are not satisfied with our response. 

  
  Again, FreightCenter does not handle freight.  The certified weight and inspection certificate from the carrier is what was provided to us as proof of weight.  They use calibrated scales and dimensioning machines to inspect.

  
  The freight carrier has charged FreightCenter for the additional weight.  We would like to work with you and split the charge with you.

  
  If you are in agreement, please let us know, and we will refund your credit card for the agreed amount.

  
  Thank you,
  The FreightCenter Team

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I needed help getting a shipment picked up from UT to **. I went into the website, created an account and put in my shipping information. I was originally quoted around $2300 on 06/27/2024 . That same day they called me and said the shipment has the wrong classification and that it would be $2,754 for the delivery. The call is recorded and I specifically stated that I did not have any means to remove the shipment from the truck. I provided the exact dimensions and weights. I said I do not have a dock door, fork lift or any way to remove it and they said it will be delivered with a lift gate. Today July 5th, they attempted to deliver my units. When they arrived the driver stated he was unable to safely remove the pallets off the truck because of the size of the pallets and the size of the lift gate. For instance one pallet alone was 8 ft wide and the lift gate was only 5 ft wide. There was no safe way to remove these pallets without hurting someone really bad or damaging the truck. I called the company and they said I had to come pick it up at the terminal or rent a forklift to do so. This is not what I paid for, I paid for them to deliver the units without any additional assistance. They are unable to deliver the units. I have asked them to attempt to get them delivered with a different truck and they said it was on me to figure that out. I do not have my pallets that I need to build for my business and I am out $2,754. I need these for my business to open and they will not deliver as I paid. I am not certified to drive a large truck or use a forklift. I need my shipment as I paid for not additional costs or pushing me or the driver in unsafe locations.

  

  Business response

  07/08/2024

  Thank you for your feedback and we apologize for the inconvenience and the experience youve had with FreightCenter.

  
  We understand you spoke with our Director of ************* on Friday,7/5/2024.  Arrangements were made and conveyed to you, to get this delivered to you via another carrier at no additional cost.

  
  Your freight should be out for delivery today, 7/8/2024.

  
  Again, we apologize for the inconvenience.  Do not hesitate to contact us if we can be of any further assistance.

  
  Thank you,
  The FreightCenter Team

  Customer response

  07/11/2024

   
  Complaint: 21947358
  
  I am rejecting this response because: I still have not received my freight. This was set to pick up06-28-2024 from 11 00AM to 02 30PM. I paid $2,730 to have it delivered within three days. It is July 11th and I still haven't received my items. I had the issue last Friday with them not being able to complete the job. I was told by ******* on Friday the 5th that she was sorry and it would get picked up and delivered to me on Monday July 8th. I called in the afternoon on July 8th and was told it has not been picked up yet and there was no chance it would be delivered that day. I then spoke with ******* again and she stated she miss spoke and it would be picked up Monday. Monday my freight was NOT picked up. I was told it was missed so Tuesday it would be picked up. It was again not picked up on Tuesday. I called yesterday again in the afternoon, it was not picked up by ABF freight and that I would receive a call, never received a call or email on verification it would be picked up. I have had to postpone the opening of my business due to this delay and has a huge financial impact due to this. At this point I am being told it may be delivered tomorrow. I need these units delivered ASAP. I am also requesting a full refund due to the impact this has had on my business. All of the conversations were recorded and it can be proved the empty promises that I was given. I paid a lot of money and picked their service and they still have not be able to complete it near 14 days later. Please help me get these delivered and refunded. See attached BOL and shipping labels to prove it as well.
  
  Sincerely,
  
  *********************

  

  Business response

  07/15/2024

  We understand that you are not satisfied with the outcome.  Carrier delays are very frustrating.

  
  Please understand that LTL carriers are experiencing challenges meeting deadlines due to capacity issues and labor shortages.  We relay the information that the carrier provides us in terms of tracking your shipment.

  
  We see that your shipment was delivered to you on Friday 7/12/24.

  
  If you have any additional questions, we would be happy to answer and assist.
  
  Thank you,
  The FreightCenter Team

  Customer response

  07/23/2024

   
  Complaint: 21947358
  
  I am rejecting this response because: This is not a standard shipping delay, you guys refused to deliver my product while it was sitting in a truck on my parking lot. Its recorded. I specifically said I have no dock door and no way to get it off my truck. You had the dimensions and weights. At that point you should have rejected my shipment because you couldn't complete it. I was told by your company I could come to the terminal and pick it up myself or rent my own fork lift. This again is all on your recorded line. I had to delay my business opening due to this. Delays that happen are typically listed as "acts of god" or uncontrollable events. This was controlled by your company, you accepted a job that you couldnt do. Your team even said it on the phone "I dont know why our sales department allowed this". Again this cost me a lot of money and business due to your delay. I would like my refund of my shipment. It was not met as promised.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On April 16, 2024, I contacted FreightCenter after a quick internet search showing FreightCenter's instant quote of $2,693 for a LTL shipment from Kapa'au, HI to *************, **. Over the phone, I specified pickup April 25. Agent said they could do that; cost would be $3,217. She asked for the name and email of the storage company manager at the receiving end. She said I could call back with it. When I called back, another agent said my information had not been saved or was "on the desk of the first agent." I gave all the info again. Agent said the cost is now $3,715. She could not explain the increase. Worried about the tight timeline, I booked the shipment. FreightCenter emailed. I noticed the pickup/delivery dates were wrong (pickup April 17, arriving April 25). I called FreightCenter, but there was no way to leave after hours voicemail. I called ***** ******* ******** assigned to pick up). They would not take my information or deliver a message to change the dates. We rushed to prep the shipment. On April 17, ***** ******* did not arrive as scheduled. We began to suspect fraud. My FreightCenter account says "staff will call to confirm" before charging us (screenshot attached). They had charged my credit card already! I canceled the credit card payment of $3,715 on April 17. On April 18, I called FreightCenter. The agent said she would cancel and offered store credit or 80% refund. They refused to offer full refund despite failure to provide services and adequate communication. The agent did not offer remedies. My FreightCenter account (shipping ID #********* shows shipment still not canceled (screenshot attached). I've since learned from BBB's site that these are hallmarks of fraudulent movers: escalating costs (from $2693 to $3715), absence of customer service (no way to leave messages and poor handoff between agents), and lack of transparent communication about procedures and policies (hidden penalties for canceling). We ask for a 100% refund of $3,715.

  

  Business response

  04/23/2024

  We appreciate you taking the time to tell us about your concerns with your recent shipment with us.

  
  After listening to the calls between our agents and you, it was verified with you that you approved the charge of $3,715. The agent did tell you that you would get your Bill of lading via email.  An email was sent to you with your Bill of Lading and instructions to give it to the pickup driver as well as to label your shipment. Also included in the email was a note that pick-up dates are requests and if the carrier reaches capacity,that they may default the pick up to the next business day.  Also if your shipment was time sensitive to advise so that we can quote accordingly.

  
  As a Third-Party Logistics Company,FreightCenter requests a pickup from the freight carrier on the requested day.Unfortunately, they dont always make it to pick up on that requested day. When this happens, they will roll it over to the next business day.

  
  We realize this can be frustrating. Please understand that LTL carriers are experiencing challenges meeting deadlines due to capacity issues and labor shortages.
  The price difference that you saw on our website did not include the correct freight classification (which is part of the pricing). Also, residential pick up with a lift gate and storage unit delivery with a lift gate delivery were not added.These are all additional charges.

  
  This is why our staff confirms all information and updates your shipment before we charge your credit card.

  
  Your shipment was cancelled and credit card refunded 80% on 4/19/24 at 9:05 am.

  
  We hope this clarifies any misunderstanding and if you have any additional questions, we would be happy to answer and assist.

  
  Thank you,
  The FreightCenter Team

• Initial Complaint

  04/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My **** f250 diesel engine was picker up on from *************** *************** to be delivered in ********* ** on marcha 2023 and they first blameless delivery on Francisco ********** colapse then I got 2 200$ redelivery fee after initialy paying 380$ for delivery now they telling me the engine weight is inaccurate and waiting a extra 700 $ they holding my 15000$ engine ****** this company is a fraud and the Government need to investigate them for consumer fraud

  

  Business response

  04/04/2024

  We received your review. However, we cannot find any shipments that you have completed with FreightCenter. If you would please provide your FreightCenter Shipment ID# (which can be found on your paperwork),we will be happy to look into this situation.

  We appreciate your assistance in this matter, and we look forward to figuring out what happened and resolving this issue.

  
  Sincerely,
  The FreightCenter Team

• Initial Complaint

  03/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  *Date of Transaction: 12/11/2023 *The total amount charged: $1239.00 *I decided to move from ****** to *********** because the work reason. So i contacted feightcenter **** on 12/11/2023 to ship my queen ******** and box spring to **********. They quoted $588 on the phone. So i said ok and then delivered my ******** to their designated address and drop it off on the same date. They said it will be deliver within 1-2 week. However, i didn't receive my ******** until Jan.9 2024. It takes them almost a month to ship it to me. Meantime i have to stay at the hotel and waiting for my ******** to arrive. The worst part is when ******* to pick up my ********. They raised the price to $1239. That is not the price that they quote me. So instead of charge me $588 i paid $1239 for the shipping one queen ********. It is obviously not worth it. So this is very unethical and awful. They didn't ship it on the timely manner and they decided to over charge.

  

  Business response

  03/27/2024

  We appreciate you taking the time to tell us about your concerns with your shipment with us from December 2023.

  
  FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.

  
  We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reporting during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued by the carrier.

  
  Our agent was told that you were shipping 2 pieces.  A mattress and a box spring. He confirmed it with you more than once during the quoting process.

  
  Its important to keep in mind that all pickup and delivery times are estimates provided by the carrier and not guaranteed we can simply request a date, but the carriers oversee scheduling. We do work with all our carriers to ensure a smooth process, but there are always factors such as weather, holidays etc. that are beyond anyones control.

  
  Thank you for taking the time to let us know about your experience. We pride ourselves in ensuring every shipper has a great, easy experience, and were sorry that was not the case for you.

  
  The FreightCenter Team

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint is regarding several past experiences with this company. Firstly, shipment number ******** was completely lost resulting in thousands of lost revenue. Freight Center gave absolutely no recourse outside of refund for the shipping costs. More recently shipment number ********; I paid $353 to have a small pallet shipped to SC. Without attempting to authorize any additional costs, they send me a bill for an additional $342 for what they subjectively claim as 'residential' delivery with charges for lift gate use. The end user, a salvage yard, offloaded the pallet, which could have been offloaded by hand, with their forklift. I'm a business owner and could see a small fee, but to have a bill for their subjective opinion cost almost as much as the freight itself is absolutely asinine. I could have hired someone to rent a U-Haul and drove it there for half of that - absolutely ridiculous. I have absolutely no intention of doing any further business with this scam of a company, however, I do want my account cancelled, for the public to know that these guys have no intention of being responsible for your goods, for assurances that they do not hold any of my payment information, and for assurances that they do not contact me. Any attempt at collections will be met with litigation as these people should not be business.

  

  Business response

  03/14/2024

  Thank you for taking the time to share your feedback with us. Were sorry to hear your experience has been frustrating.

  
  FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.

  
  It is unfortunate, but sometimes shipments get lost. The carrier does everything they can to locate it.

  
  When your shipment (#********, 8/10/2021) was booked additional insurance was not purchased. The carriers provided limited liability coverage is the carriers legally required default protection policy. This limited liability coverage provided by the carrier is either a flat rate policy or an amount that adjusts based on the weight and the freight class of the item youre shipping. Your shipment is covered for the carriers limited liability of $.50/lb. Your freight was 200Ibs x 0.50 = $100. In addition, FreightCenter is not an insurance provider and does not approve nor deny any claims. The claim is between the shipper and the carrier.

  
  FreightCenter arranges the transportation of your shipment.  The Estimate given to our customer is based on the information provided during the quoting process. Once the freight is delivered, the carrier sends FreightCenter a bill.  ** services or weight differ from what was quoted, the customer is charged for it.

  
  With your most recent shipment (#********,2/21/2024), the additional fees charged to you were for Residential/Non-Commercial facility. We listened to the call between our agent and you.  She did explain Limited Access charges to you.  You did not want to add the charge.It was told to you that if the carrier billed us for it, you would be charged.It is the carriers decision to charge that fee.

  
  We hope this information helps clear up any confusion. Again, thank you for your feedback.

  
  The FreightCenter Team

• Initial Complaint

  01/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid to ship a pallet of movie props. Made out of foam and pvc. I measured and weighed the pallet. I was given a quote and paid for it to be picked up. After it was delivered. Months later I got a bill saying I owed 600 more because it weighed 300 plus pounds. That is not possible. This company and a ton of complaints online for doing the same thing to other people. I believe this is a scam. They are trying to take me to collections

  

  Business response

  01/03/2024

  Thank you for taking the time to tell us about your concerns with your shipment with us from January 2023.

  
  We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reporting during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued by the carrier.

  
  An email with an invoice was sent to you on 1/31/23.Your card was attempted to be charged, per our Terms and Conditions,and it declined.  Our accounting department also reached out to you on 8/8/2023 and sent the invoice to you again.
  As this balance is still outstanding our accounting department reached out to you to collect.

  
  Your debt was transferred to a collection agency,*******************************************. At this point, all inquiries should be directed to them.

  
  Thank you,
  The FreightCenter Team

  
  

  Customer response

  01/04/2024

   
  Complaint: 21076593
  
  I am rejecting this response because: there is no proof that my pallet weighed that much. When the pallet was picked up, it was **** in front of the driver, showing the true weight of it if you had a weight receipt 20 minutes after the driver picked up the pallet maybe it would be believable but the only weight receipt is after the pallet was dropped off, other pallets and things couldve been dropped off as well. Theres no guarantee that my pallet accounts for the entire difference of weight for the truck. 
  
  Sincerely,
  
  ***************************

  

  Business response

  01/10/2024

  The freight carrier does not weigh the entire truck to determine the weight of your shipment.  They weigh each individual shipment. We have attached a copy of the certified Weight Report from the carrier showing the weight of your shipment.

  We understand that you are not satisfied with the outcome however, our position remains. Any weight adjustments are performed by the carrier. 

  
  We no longer hold your account, you will need reach out to the collection agency, *******************************************.

  
  Thank you,
  The FreightCenter Team

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello BBB,My name is ***********************. Unfortunately I believe it necessary to file this complaint against FreightCenter. I believe they didnt follow through with their end of a shipping agreement.On December 7th I paid them $1513 via credit card to line up a shipment from ************ to *********, **. The shipping company was suppose to be **** Shipping.I had given exact dimensions, weight and pictures to FreightCenter representative *******************************, with her responses being that looks good and Ive shipped way worse than that before. This was via phone conversation on a recorded line.The load was suppose to be picked up on Dec 8th. My father was going to be loading the load for **** trucking at my home in ********. Upon my father calling the shipping terminal they told him they didnt have any of the required info. All of which was on the *** that FreightCenter should have clarified with them. They rescheduled for the following Tuesday Dec 12th. On this day upon receiving pictures of the load, **** Trucking refused to haul the load because it wasnt packaged properly. When asked if they had literature on packaging criteria, they couldnt provide it to me.. and it had already been OKed by FreightCenter.Now disgusted that my father has taken two days off of work for no reason, I called FreightCenter. I told them they hadnt followed through with their end and I didnt want to use their services.They charged a 20% fee.. refunding $1210 of my $1513. $303 dollar fee.. for doing nothing. No truck showed up to to either location.. all they did was speak to me on the phone.I understand they are third Party. They choose who to accept bids from and should be partially responsible. No different than a general contractor is partially responsible for his subcontractors work.I could swallow a $25-50 fee.. (even though morally I believe its wrong)Upon reading reviews, I wish I never would have called them. Any help would be appreciated!

  

  Business response

  12/21/2023

  Thank you for your feedback and we apologize for the experience youve had with FreightCenter.

  
  As a Third-************************ we work with quite a few carriers. Looking at the pictures of your shipment, it appears to us that it is packaged adequately. Ultimately it is the carriers decision. If they do not feel that they can move the freight safely, they will refuse to move it.  As we do not move the freight,this is out of our control and there is nothing that we can do. Your agent did offer to look for another carrier to transport your shipment.  You declined the alternative and wanted to cancel altogether. The agent did explain that there is a cancellation fee if you cancel.
  Like many other 3PLs and businesses, we do have a cancellation policy included in our Terms and Conditions.

  
  Thank you for taking the time to let us know about your experience. We pride ourselves in ensuring every shipper has a great, easy experience, and were sorry that was not the case for you.

  
  The FreightCenter Team

• Initial Complaint

  11/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  DOT 2/28/2023 Payment ******* Booking number ******** Customer number ******* I was having items shipped from my deceased mothers estate and when items arrived there were broken items. There were to package the items and deliver safely and this did not happen. I have contacted the company several times and no response. Please help resolve this matter.

  

  Business response

  12/01/2023

  Thank you for taking the time to share your feedback with us. Were sorry to hear that your shipment was damaged.

  
  Your items were shipped with a specialty carrier that moves unpackaged furniture and household goods.  The estimate you received was based on 1 piece of furniture and 5 totes.  The rate did not include the packaging of the totes. Additional valuation protection was not purchased. The totes were not packaged by the carrier, therefore, they wouldnt have been covered.

  
  When the shipment was signed for at delivery, there was nothing indicating damage.

  
  Your items were shipped and FreightCenter was charged for the shipment.  There will not be a refund.

  
  Again, we apologize for your experience as this is not the standard FreightCenter experience. If you have any additional questions or if we can provide further assistance, please give us a call.
  The FreightCenter Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩