ComplaintsforTake Aim Guns & Safes
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a revolver from this dishonest business but they never shipped it. I never received it. They told me they shipped WITHOUT proof of signature. Pathetic, dishonest, unprofessional and rude.Initial Complaint
07/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought an item from ************* on June 9, 2023. The store did not have it but they promised to obtain it in 3-5 days. Went back a week later and they did not have it and promised they would have it in 3 days. Called one week later. Nobody knew anything. Sent two emails requesting information, no answer. Then sent registered letter requesting a refund because we were going to leave for ******. Received a voicemail responding to the letter saying the purchase had been made with a **** card and I would be required to show the card at their store to get any refund. Sent message saying I was overseas and could not come to the store. I pointed out that I often received refunds and no other business had ever demanded I visit their store to receive it. So I requested an email confirming the refund would be issued. I have received no response. I believe this business knows Im in ******. It knows that I cannot come to their store and is fraudulently trying to find reasons to keep the money they were paid for the product they did not deliver.Business response
08/01/2023
**** has called you several times to handle this and gets voicemail, but you never return the calls. He needs some additional information to process the refund. ****************** at ********** and this simple matter can be remedied.Customer response
08/01/2023
Complaint: 20292134
I am rejecting this response because: I do not want verbal discussion about this issue because it will not be recorded and suspect there will be disagreement about what was said and what is meant. I have sent several emails to which Company did not respond which then gave me no choice but to spend money and time sending a registered letter. Each time I asked Company to email me at **************** to respond to my concerns. It was only when they got the letter that an individual called and left a voice message saying I had to come to the store and personally present my **** card to get a refund which they knew I couldnt do because I told them I was going to be out of the country. So I suspect funny business and am not willing to engage in verbal discussion that is not recorded in writing. I request again that the Company send an email detailing their issues so that they can be resolved in writing to avoid misinterpretation or misunderstanding.
Sincerely,
*********************Business response
08/01/2023
That was a puzzling response. We have strict credit card security protocols that do not permit the storage of credit card information, or the transmission of customer credit card information through email, text message, or any other stored correspondence. If the customer is unable to come in so the card can physically be swiped, or refuses to speak to us so we can get the necessary information to process a refund, I don't know how this simple problem can be resolved.Customer response
08/03/2023
Complaint: 20292134
I am rejecting this response because:?At this point it is between you and ***** We filled out the ********** form and they issued us a full refund. We suggest you contact them if you need any information. If they agree with your policy and want us to contact you please ask them to send us their instructions and we will be more than happy to assist them resolve any issues.
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.