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ComplaintsforMy Starboard Home, Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a blue whale shelf sitter on August 11, 2023. It arrived broken. I notified ***** and was told they didn't have any other whale ******* to replace the broken one. She told me to throw away the shelf sitter and that I needed to send photos of the packaging as well as the broken shelf sitter for her to file a claim with the ************ I was told by ***** that would be reimbursed for the merchandise when they received payment for the claim from the ************I paid $10 for shipping so I don't understand why I have to wait for the claim to be paid to them for me to get my money refunded. It's now the 8th of September (almost a month) and I still don't have a refund.Customer response
09/25/2023
Better Business Bureau:
I received a full refund from the merchant last week. I thank you for your assistance in this matter.Sincerely,
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.