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ComplaintsforVista Hotel on Lake Tarpon
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Complaint Details
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Initial Complaint
03/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 18, 2021, I made a reservation for two (2) hotel rooms for March 26, 2022, through March 27, 2022. I made the reservation with "Audra" who sent me an email confirmation which I have. I am about to leave for my trip in five (5) days and I telephoned the hotel to make a minor modification of the reservation and was told that the property was under new management and that my reservation was "invalid." I stated I had a printed confirmation and was told "sorry." I asked why I had not been notified that my reservation had been cancelled and what am I going to do now and again was told "sorry, there is nothing I can do about that." If I had not telephoned about my reservation, I would not know I did not have a place to stay after a long drive from South Florida. I did give my credit card at the time I made the reservation. It is high season right now in the Tampa/Clearwater FL area which is why I made my reservation so far in advance. Accordingly, I cannot find an affordable vacancy anywhere near the area and I have concert tickets (already paid for) that I will now not be able to use. I feel the management of this business is extremely irresponsible and unprofessional for not honoring the reservation and at the very least they should have notified me when the business changed management that they were not honoring previously made reservations. I would like the business to send me a proper letter of cancellation so that they cannot claim I no-showed the reservation.Initial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went and I stayed at the Vista Inn their carpets are so disgusting on you walk on them your feet are black there are broken meth pipes outside on the balcony there are serious meth heads all around not to mention I had ants in my room flies in my room I had a ladybug in my room I had a moth in my room I had a lizard in my room I had termites in my room the back door didn't lock there were cracks in the walls it wasn't clean and I ended up going swimming in their pool and I ended up getting bacterial vaginosis and then one of the employees told me that the pool was actually closed down by the county and there were signs out in the lobby and they took them down so that people would come and swim for the weekend and when she told me that I got video of the people swimming and then that following Monday they put the pool out of order sign up I have video of people swimming on what date they were swimming videos of the signs that they were not supposed to be letting people swim their employees go take breaks and smoke weed in the room next door to you how to employees live at the hotel they don't come in and clean your room because of Coban they're not friendly people the toilets were constantly overflowing the lights would just didn't work they had to move me rooms at one point because there was someone above me that smell like they were cooking methamphetamine there were please all in my first room I had to move to different rooms and the time I was there and then they told me that they couldn't they were going to be rent to me pass my check out date because there were too many problems that they couldn't fix too many complaints for me of things they couldn't fix
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.