ComplaintsforPepperHead LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a couple of packets of seeds from PepperHead.com on September 11, early morning. While I didn't expect them to ship it immediately, I was expecting it to be done somewhat expeditiously as it's a minor order. I did eventually receive a shipment notification, but it was just the shipment being setup with **** (They always send the notification when it's initially setup even if they didn't receive it yet). Upon checking the tracking info, it says the **** still hasn't received the package yet. I reached out to them yesterday with no response, and I followed up this morning with another contact form submission.After searching the web for PepperHead.com, I found these complaints from the BBB. Many of those complaints sound extremely familiar to my situation, and I can't understand why this company continue to do this. After searching exhaustively on their site, they offer no phone number or email address to contact them directly. I suppose I should've proceeded cautiously considering, but their site seemed well-made and aesthetically trustworthy. I've been deceived.I essentially would like to know why they setup a shipment that was never received by the ****, where the seeds actually are, and what we are going to do about resolution of this problem. If the tracking was a mistake or erroneous, I'd like the updated information. If they haven't actually shipped it yet, I'd like the order canceled immediately.This company should do better. Businesses like this are the whole reason huge businesses like Amazon can flourish so easily.Business response
09/18/2024
Good Morning *****, I received your email this morning and was responding to it when I received your BBB complaint. Your order was shipped on the 13th. I am looking at the tracking number now and it doesn't look like it was scanned into the **** system. I can either give you a refund or ship it out again. Please let me know how you would like to proceed. I apologize for the delay in your order.Customer response
09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They reached out to my email and handled it expediously with a refund. I was weary to try shipping again.
Sincerely,
*************************Initial Complaint
02/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order: ****** As most other complaints placed an order and got a **** tracking number however **** has not received package. Contact us page not working and no reply on ********* No contact phone anywhere on website.Business response
02/18/2024
******,
I am very sorry to hear that you haven't received your order yet. Please let me know how I can resolve this. I can either ****** your order or send a full refund.
I have tested our contact us page and it seems to be in working order.
Please let me know of your decision.
Customer response
02/19/2024
Complaint: 21297385
I am rejecting this response because I have no way to respond to your message. Please give a contact information on how to resolve. Thank you for reaching out but lack of communication information is not good.
Sincerely,
***********************Business response
02/20/2024
I have issued a full refund. If you would like to discuss further please email us at ******************************Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order #****** on January 7. I have yet to receive anything and have attempted to contact business with no response.Business response
01/19/2024
Hi *******,
You should have received an email with tracking that your order shipped out this morning. It can take up to 24 hours for the tracking to update. How would you like to proceed? I can offer you a refund if that is your preference.
Initial Complaint
08/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
As with most complaints here, I was charged and received an email saying my order had been shipped. The tracking shows the product was never delivered to the ************ There is no phone number for resolution. There is no response from the contact on their website. I did get one response off their ******** page promising shipping the next day. I received no new email tracking number nor response to multiple inquiries. It seems maybe going through the BBB will provide response/results.Business response
08/28/2023
We have been in communication with ********************* ******** and email. Both times stated we would reship his lost package today. Which we have. See tracking **************************************************************************************Initial Complaint
03/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
January 31st ordered 10 seeds of four different peppers. Arrived on February 6th. Followed germination instructions and have seeds on heat mat since February 7th. So far only three ghost pepper seeds sprouted out of 40 total seeds. Try to contact pepperhead.com on the website, and it tells you message could not be delivered, contact site administrator. No way to contact and no way to give reviews, Im starting to think Ive been taken.Business response
03/16/2023
Hi ******,
I will look into our contact form not working. I was unaware that it was not working.
As for your seeds I can ship you replacement seeds or issue a refund. Please let me know.
PepperHead
Customer response
03/16/2023
Complaint: 19600518
I am rejecting this response because: I still have no way to contact this business to let them know my preference of their proposed options. Either give me a phone number or call me or email me.
Sincerely,
***********************Business response
03/16/2023
You can contact us at ******************************Customer response
03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Order #XXXXXX was placed on March 30, 2022 and is currently Completed. Order details PRODUCT TOTAL Moruga Scorpion Powder × 1 $18.95 Carolina Reaper Powder Travel Bottle × 1 $8.95 Subtotal: $27.90 Shipping: $6.00 via First-Class Tax: $0.00 Received confirmation email of this : Thank you for your order from PepperHead! We wanted to let you know that your order (#XXXXXX) was shipped via USPS, USPS First Class Mail on 4/1/2022. You can track your package at any time using the link below Track Your Shipment: XXXXXXXXXXXXXXXXXXXXXX And when you click on it. Still says usps has not received the package. I have tried to contact them several times and no response . I want a refund.Initial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/22 I ordered Two "World's Hottest Pepper Powder Sampler" kits from PepperHead for $75.90 total. They were shipped on 3/28 via USPS and delivered a few days after. Upon arrival, I saw that one of the boxes had broken Glass and spilled pepper. I never opened that box. I contacted PepperHead twice via the e-mail on their website. There was no response, not even an auto response acknowledging my Complaint.Business response
05/06/2022
Business Response /* (1000, 5, 2022/04/20) */ I do apologize that you received a broken bottle. I can ship out a replacement sampler kit. Please contact us on our website to receive a replacement.Initial Complaint
04/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
order # ****** on 3/27/2022 first class shipping with order, total $127.85. on 4/1/2022 received email from Perrerhead that shipment had been shipped with following shipment number given ********************** . When tracking shipment no order was received for shipment. I tried to connect with Pepperhead via internet but my login in password and/or email was not recognized. At that time started reading multible complaints about Pepperhead and felt I should also log complaint. They took my money $127.85 and as of now 4/2/2022 have not been sent order #****** . Email on 4/1/2022 states order has been sent but when I try to track order, nothing!!! Unable to connect with Pepperhead via internet/login. This is an abuse of business / trust has been lost, they should be shut down!Business response
05/06/2022
Business Response /* (1000, 7, 2022/04/20) */ Mr. ********** order was delivered on 4/9/22 (a few days after this complaint was received) Please see tracking. *********************************************************************************** If he no longer wishes to continue with this order he may ship the seeds back and I will issue a full refund.Initial Complaint
03/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Placed order on March 7th and no product or response from them. I've sent several emails and yet had a response. I should have checked here first before ordering as no response seems to be a common thing with this business. Cancel my order, refund my money, I'm going to the bank to deal with your lack of communication tomorrow.Business response
04/11/2022
Consumer Response /* (2000, 11, 2022/04/04) */ Package was received and dispute is over. Still not happy with the lack of communication and shipping.Initial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order, # ****** on January 9th, 2022. I ordered 3 Pepper Powder Sampler Kits and upon arrival on January 13th, 2022, two of the kits were broken upon arrival. I have emailed the company once or twice a week since my order arrived damaged and have not received any type of acknowledgment from them. All I want is to get this order settled as soon as possible. Thank you.
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.