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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi, I texted a picture of the hoses behind my dishwasher to this number. I asked if the hoses were the cause of my dishwasher malfunction. The response was "Yes, it's definitely the reason your dishes aren't coming clean on the 1st cycle." So, I scheduled for him to come out to fix it. Two guys showed up at my house on Wednesday April 19. They took a look and said they didn't think the hoses had anything to do with my dishwasher malfunction, but said they would tape up the hoses to see if maybe that helped. In the process, one of the guys tore off my dishwasher insulation, calling it trash. And one of them cut the wires too short at the bottom, for no apparent reason. They used black electrical tape to tape up the hoses, because they couldn't find any stronger tape. They charged me $129 for this and left. As the two guys said, taping up the hoses did nothing to improve my dishwasher's function. And the electrical tape didn't even hold up those hoses for more than a day. Now my dishwasher is missing insulation and has wires clipped too short.I would never have had them come out if not for the response to my text asking if the hoses were the problem.Business response
05/23/2023
As the owner, I'd be more than happy to personally stop by to take care of the issue.Customer response
05/26/2023
Complaint: 20026764
I am rejecting this response because: I requested a refund, not a home visit.
Sincerely,
*************************Business response
06/17/2023
I have already refunded the money, Im sorry we could not fulfill you needs. I am truly sorry, have a blessed day.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.