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ComplaintsforPenny Rich Pools Inc
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have a Hayward saltwater pool and needed my T cell replaced. I bought an aftermarket replacement and asked Penny Rich pools to come install it because I had no time. He arrived at my home 8/16/23, I was not home nor was my wife. Rich the owner and tech did not swap out the part because it didnt fit, thats understood. But then he decided to insult me over text with another pool ***************** Pools, who referred me to Rich. They both, with me on the text chain, insulted me for the aftermarket t cell and that I wasted his time. I never met either one of these men but I think their lack of professionalism should be brought to the attention of the BBB. This is typical of a lot of businesses being unprofessional in Pinellas County of ******* but this was a blatant arrogance, rudeness and just bad business.Of course I wont ever refer them and I dont know if this complaint will make a difference. I attached the text messages to this form. Thank You
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.