ComplaintsforFlorida Building Pros Inc.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  January 19, 2024 I signed a contract with Florida Building Pros Inc. to replace roofing on my home located at ****************************************************Being that I am located in ***** the agreement was to have one of my employees on site at the Florida location during the time the work was completed. I scheduled with Florida Building Pros *** to have the the work completed the week of 2/25 - 3/3. I flew my employee to the location and he was on site from 2/24 - 3/4. Florida Building Pros *** never showed during the week. Never completed the work. I have asked in writing for a refund of my $6,100 deposit that was paid for this project but have not received the refund to date.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******* ****, MY SIGNIFICANT OTHER, HIRED FLORIDA BUILDING PROS NOVEMBER 27TH TO DO A ROOF REPLACEMENT ??!! ******* **** GAVE THEM 8,000.00 DOWN PAYMENT FOR THE JOB AT THAT TIME! AFTER 3 MONTHS THEY STILL HADNT SHOWN UP TO DO THE JOB! THEIR CHECK WAS DATED NOVEMBER 22ND. WE HAD TROUBLE GETTING THROUGH TO THEM BY PHONE. NO ONE WOULD AMSWER THE PHONE!!! AFTER WAITING ALMOST 3 MONTHS, WE CALLED AND ASKED FOR OUR MONEY BACK, THE DEPOSIT BACK, OF 8,000.00. MAIK FINIS TOLD ME TO CALL SIMEONE ELSE, HE SAID HIS NAME WAS KEVIN CRUGER. NOT SURE OF THE SPELLING. I CALLED THAT NUMBER SEVERAL TIMES AND NO ONE ANSWERED. I ALSO TEXTED THE NUMBER FIRST. THE PERSON WHO FINALLY ANSWERED SAID THIS WAS NOT KEVIN C. I SAID WE WANTED OUR DEPOSIT BACK FOR THE JOB, THE 8 ,000.00. HE SAID THIS WASNT KEVIN C. AND HUNG UP THE PHONE. THE NAME ON THE CALLER ID WAS THOMAS K. I DIDN'T UNDERSTAND WHAT WAS GOING ON!!!?? DIDN'T KNOW WHO REALLY ANSWERED THE PHONE!!!! ?? THE FIRST MAN I SPOKE TO IN CAPE CORAL GAVE .ME THIS NJMBER, MAIK F. AND SAID THIS OTHER MAN HANDLES THIS SITUATION. SO SOMEONE WAS LIEING AND THEY WERE IGNORING ME!!! I CALLED THE DA'S OFFICE AND SHE SAID TO FILE A POLICE REPORT. SO ******* **** FILED A POLICE REPORT. ALL THIS TIME OUR ROOF HAS BEEN LEAKING SO WE HIRED ANOTHER ROOFER AND NEED OUR MONEY BACK BECAUSE WE COULDN'T WAIT ANY LONGER FOR FLORIDA BUILDER PROS AND LOST TRUST IN THEM!! WE ALSO HEARD SOME BAD REVIEWS ABOUT THEM AND DECIDED WE DIDN'T WANT TO USE THEM EVEN "IF" THEY OFFERED TO DO THE ROOF SO LATE IN THE GAME!!! SO WE REALLY NEED OUR 8,000.00 DEPOSIT BACK TO HELP PAY FOR THE NEW ROOF WITH THE NEW ROOFING COMPANY!!! WE ARE BOTH DISABLED!! I AM TRYING TO SURVIVE ON SSDI AND A LITTLE PET SITTING INCOME ONCE IN A WHILE. ******* JUST HAS HIS SOCIAL SECURITY INCOME!!! WE ARE POOR!!! CAN YOU PLEASE ?? ?? PLEASE HELP US GET ?? ?? OUR 8,000.00 BACK?? TY! ***** ****** ******* *****
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am beyond frustrated and regret using Florida Building Pros for my 35k metal roof install. I had issues in the beginning with them not showing up as promised and then leaving the yard a war zone of nails and slivers of metal everywhere. I repeatedly asked them not to cut the metal all over different places in the yard as the tiny shards were impossible to clean up and we have several small children. Despite repeatedly asking for them to clean up they didnt. We ended up buying a huge rolling magnet to clean up ourselves which took weeks. We didnt walk barefoot in the yard for over a year. The finish work was sloppy at best leaving funky chunks of visible sealer all over the roof. I waited months and had no reply regarding a new sealer they were going to use to fix the roof. Still not done. I had held a small balance at which point they said they would waive if I didnt hold them to correcting the sealant on the roof. Whatever. Moving on. Our brand new roof lost a small part in the front of the house during the storm. Mind you the roof was only a few months old and rated for much higher winds. Who would pay for the extra heavy gauge and 35k and not expect a 50 year roof to hold up? They obviously agreed because Pat - the owner- via text was fast to reply that he would be by to take care of fixing the area. A small amount of facia was torn off by the small area of roof which I have to pay another contractor to fix but cant do so until this roof is done. 5 months since *** has said he would come take care of it. A few months in he started ghosting me. I spoke to the office (answering service). I chatted with them on ********* I finally - after saying I was going to the BBB got a reply from *************************** - his brother- who then said he was going to take care of it for me. All in writing. He confirmed a day that the team would be there. They no showed. Then he said he needed more material. No showed. Now hes ghosting me. This is literally a joke.

  

  Business response

  04/14/2023

  Hey ********************, 

  This is ***** with Florida Building Pros. I too am an owner and would be happy to speak with you on the issue. Hearing your side and hearing, ******** side makes me feel like there is a resolution to be had here. Id be happy to work with you to achieve that. Do you have time to go over it next week? Give me a time and date to be there to assess what needs to happen, and we will make arrangements to resolve the issue. 
  I am sorry to see that your experience with our company was anything but stellar like most of our clients experiences are.

  Please respond and we can make arrangements to fix this. Does that sound like something youd be willing to do?

• Initial Complaint

  12/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Contracted the business for a roof replacement job, made full payment on August 17, 2021. Owner of contracted roofing company did not place order for supplies until August 27, 2021. Roof was removed on August 30th and sealed, and roofing company confirmed seal was done to allow separate mold remediation company to begin remediation work inside of the home. However, after remediation work began, excessive leaking began and damaged inside of home, including cabinets, flooring and additional roof decking and ceiling. This leaking resulted in additional work for the remediation company, which they charged me $4,725 for. Roofing company was minimally responsive to contacting efforts to inform them of leaking issues. They insufficiently tarped an area of the roof that led to additional leaking and also failed to install flashing, which caused additional leaking and damage. Owner delayed action on account of personal matters that were his priority, several times. Employees of the company left nails and other materials all over the yard during the period of the contracted work and afterwards. A large satellite was thrown onto my plants, killing the plants and other areas around the house were damaged by materials being thrown off of the roof. After the roof was replaced, the company was informed of several parts of the roof where there are parts of the roof that were not installed properly/sufficiently, which could lead to problems later. Company responded that they would fix these along with the additional leaking damage that was caused by not installing the shining upon removal of the roof. The roof installation was completed as of September 25, 2021, but since then no inspection has been scheduled or completed, as included in the contract with the roofing company. Further, no corrective action has taken place to fix the aforementioned damages.

  

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2021/12/28) */ ******* ********** and Florida Building Pros Inc. entered into contract on 08/14/2021 at 10:16AM when ******* Signed and Agreed to the terms and conditions of Contract Estimate #****. Materials were ordered on 08/17/2021 at 8:10PM (see proof in attachments) First, I, Kevin K. of Florida Building Pros Inc. would like to note that ******* ********** has had multiple roof leaks at ********************************** as a result of an unserviceable roof since at least before April 15, 2019, which was about 2 years and four months before entering into a contract with Florida Building Pros Inc. The interior at ***************************** has sustained tremendous damage as a result of gross negligence. Florida Building Pros Inc. will not accept responsibility for damages that occurred before ******* and Florida Building Pros Inc. entered into the contract estimate #****. On 08/31/2020 ******* reached out to Kevin K. of Florida Building Pros Inc. and informed him that *** ** ******** ******* ****** Florida had sustained more leaks. Florida Building Pros Inc. identified areas on the roof that were a result of what appeared to be storm damage. Florida Building Pros Inc. suggested to ******* that she should contact her insurance company and gave a reference to a company that could assist her. While working with her insurance company in an attempt to cover the loss, ******* allowed the interior of her residence at *** * ******** **** ****** Fl to be severely damaged in many areas and did not make any attempt to stop the leaks. It is imperative to mitigate the damage as soon as possible to prevent an excessive amount of damage. On June 07, 2021, ******* Reached out to Florida Building Pros Inc. and indicated that she was waiting on court results to determine whether the insurance company would cover the loss or not and wanted a price on a metal roof. ******* still had not done anything to mitigate the damage to *** * ******** **** ****** Florida. After executing the contract estimate #****, ******* started growing impatient with the length of time it was taking for the materials to arrive, so the roofing materials could be installed. There had been a tremendous supply crunch at the time and manufactures and distributors were very backed up. Correspondence with my supplier can be seen in the attachment section. ******* ordered a remediation company to begin work on the house even though the roof was unfinished and there were still active leaks. ******* ordered the remediation work to begin without Florida Building Pros Inc's consent and against the advice of the remediation company. The flat roof deck was so rotten that it was concave and was causing the roof to "pond", which is a roofing term to describe when water sits on a roof and is unable to drain. Although we attempted to tarp the roof to try and slow the leaks, the ponding water would seep right through the tarp into the structure at *** * ******** **** ****** Florida. Florida Building Pros Inc. will not be responsible for the damage or loss at *** * ******** **** ****** Florida because ******* ********* did not have Florida Building Pros Inc. consent to remediate the portion of house under the flat roof. ******* should have waited until the roof was installed and all active leaks had been Verified stopped. My personal opinion is that ******* and her father were so upset with the damage that they had allowed to happen over the last 2 1/2 years that we're lashing out at My company and Accusing us of incorrect installation and we're looking for every possible thing to hold us accountable for. We had a Final inspection completed on November 15, see attachments for proof of documentation. The city inspector observed that everything on the roof was done correctly and passed ********** with a status of approved. ******* is incorrect with her accusation of no inspection being done

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩