Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased a 2023 ******* Elantra from this dealer on March 8, 2025. The tints seemed dark so I asked the salesman about it. He assured me he had the same tints on his car and they were legal. I drove the car home and got stopped by police. They told me all the windows including the front windshield were illegal tint. I have to get them changed and its ******. I cant drive the car until its done. I thought it was illegal to sell a car with illegal tints or illegal modifications. Besides spending ****** for the warranty that cost the dealer nothing I just spent another ******. .

  Customer Answer

  Date: 03/08/2025

  The issue has been resolved   Can I withdraw the complaint? 

  Business Response

  Date: 03/10/2025

  In response to this complaint please provide us a copy of the ticket for illegal tints to see if any kind of compensation can be made.  Please email to *************************************************************

   

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They ran my credit repeatedly with the same bank, which affects my credit for multiple Inquiry.

  Business Response

  Date: 03/03/2025

  In response to this complaint  customer has the right to dispute it with the credit bureaus and they will notify us in writing  and we will research it and correct it if we made a mistake and ran their credit multiple times.  Unfortunately we can not contact the credit bureau in behalf of customers 

  Customer Answer

  Date: 03/05/2025

  The business's response is not satisfactory to me. They now say that the credit bureaus are responsible for the case and that they do not have access. My point is that you cannot send my deal to the same bank more than 4 times, in this case I am referring to ********** sending it 4 or 5 times means 4 or 5 inquiries for my credit, thus impacting my score negatively. I demand that they send a letter to the credit bureaus asking that they be eliminated

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2024, I purchased a 2020 ****** Legacy from HGreg Nissan Kendall, signed all necessary paperwork, and secured financing through my credit union.However, the dealership failed to deliver the vehicle in a reasonable timeframe, repeatedly assuring me that it would be ready next week. After nearly six weeks of delays, on February 7, 2025, I was informed by General Sales Manager Haddi that the vehicle could not be repaired and the transaction would need to be unwound.While I was assured that the dealership would promptly issue a full refund, they have failed to do so. Despite multiple follow-ups and a formal demand letter sent on February 12, 2025, I have yet to receive any portion of my refund, nor have I been provided with a clear timeline for resolution.Outstanding Amount Owed to Me:$22,266.50, which was wired from my credit union to HGreg Nissan Kendall.$515 deposit, which was charged to my **************** Card and has yet to be refunded.The dealership initially attempted to claim I owed an additional $2,000 for the "HGreg Difference", a charge that was never disclosed or agreed upon at the time of purchase. After disputing this, the dealership settled at $515, which was my original deposit.

  Business Response

  Date: 03/11/2025

  In response to this complaint customer was refunded ********* which includes his ****** deposit .  I have provided proof it was received and deposited in the bank

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck out of state, when I picked it up there was a discrepancy between what features were listed and what it came with. The was also a warning light on dash sales *** said just have to fill up tank. The tank was cracked and broken. Within a month more lights came on dash. Got the codes read and many came up. The codes had been cleared just before I purchased truck. I still have not gotten registration for the truck.

  Business Response

  Date: 03/03/2025

  In response to this complaint customer was given the option to get car inspected by a 3rd party prior to them purchasing it.  In addition customer signed a disclosure stating they were buying vehicle AS-IS.  Our website very clearly states 

   Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. Dealer is not responsible for errors and omissions under every vehicle description

  Out of state title work can take up to 90 days depending what state it is

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:I am writing to express a concern and a deep disappointment in a transaction that occurred on December 20th. On that day, I called to inquire about an automobile I saw online which was listed by HGreg Nissan. The car was listed for $24,700, which I thought was too good to be true. But I reluctantly met with ******, and she explained that the car was listed for $31,700 but that there was a $7,000 rebate and that would be bring the price down to the online promotion of $24,700. Like most buyers you are so excited to purchase a car and think you are getting a deal that you dont pay attention to what is really happening. How all these people are working in concert to defraud you of your hard-earned money. In the end, as I look at my contract, I realize that the car was sold to me for $33,259, not $31,700 and the I was given a $4,000 rebate not the $7,000 promised. I am attaching the add and a copy of my contract for your review. The ideal outcome is that they will honor the $31,700 price and give me the $3,000 rebate that was never applied. I have tried to reach out to the finance professional who helped me, but she has never answered any of my calls and regrettably this is my recourse. I look forward to your help and to find a resolution that is at least honest.

  Business Response

  Date: 01/21/2025

  In respond to this complaint Nissan Rogue only had a rebate of ******* dollars in the month of December.  

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle 6/30/24 gave a down payment & a trade in I was calling *********** almost weekly to know the payments due date to make sure I wouldnt be late they explained the dealer hadnt sent them the application & to ask the dealer to send it to them. I called the dealer a few times i finally decided to go since I couldnt get a hold of financing when I went & finally spoke to him he assured me he would send *********** the paperwork by Monday, he didnt until 4 weeks later. The finance ************** asked for my bank statements I sent them now theyre asking for ******** 4 days later the Head of Financing said if i dont send the paystubs by saturday (8/24) the vehicle will be ***oed they threaten to call the police on me. I called *********** I asked they said that on the application they arent asking for paystubs. I have had the car for over two months now is that theyre trying to get the financing in order theyve ran my credit over 6 times in the last week without my approval when on June 30th I had to give a digital signature for them to run it even when I went in with a pre-approval one of the dates they ran my credit I wasnt in *******. The finance *** explained my trade in has already been auctioned & sold so I will be left carless. *********** has a record of all the times I called to ask when my payment was due they also informed me they requested paperwork from the dealer several times and HGreg never ***lied to them until almost 2 months later.

  Business Response

  Date: 11/13/2024

  In respond to this complaint customer did not comply with documents needed by finance company and vehicle had to be reposed 

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired a car from HGreg Kendall on July 31st, paying for out-of-state registration as I live in **. I had to follow up with the dealership to renew my temporary tags. The first renewal was for only 15 days. They let my temporary tags expire for the second renewal despite reaching out more than two weeks in advance. I spent two weeks calling, texting, and sending emails beforehand to ensure my temporary tags arrived on time, and I was provided with disingenuous information.Furthermore, the dealership has not provided responses I relay from VA DMV to track the registration process. The managers do not respond to calls or emails. I have spent considerable money on alternative means of transportation, yet I haven't heard from the dealership or HGreg consumer line for a permanent solution to ensure I don't have to spend two weeks chasing them. I will escalate this to the *********** and any governing bodies to ensure this dealership and brand treat clients with professionalism, own to their mistakes, and compensate me for the time and money I've spent due to their fault on not being on top of the registration renewal process and their absolute disregard for clients once they take their money and complete the sale.

  Business Response

  Date: 10/14/2024

  In respond to this complaint  I emailed the customer he is constant contact now with his sales associate and will notify if he encounters any other problem

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound disappointment with the customer service experience Ive had with ********************** following the purchase of a 2021 Nissan **************** a summary of the situation: Purchase Details: We bought the car at the end of February 2024. Upon reviewing the contract, I noticed that $6,882.00 in extra coverage was added, which I decided to cancel. Cancellation Request: On March 11, 2024, I submitted a cancellation letter via email to ******* ******* for the following coverages: GAP Addendum, Optional Certified Pre-Owned Wrap, Prepaid Maintenance Agreement, and Tire and Wheel with Curb and Cosmetic. Lack of Response: After receiving no acknowledgment, I sent a follow-up email on April 23, 2024. A few days later, my husband visited the dealership and spoke with *******, who confirmed receipt and processing of the cancellation request. Further Delays: On May 29, 2024, I followed up again by email without receiving a response. At the end of June, my husband visited the dealership and spoke with *******, who mentioned system issues but assured that the matter would be resolved soon. Direct Contact with Nissan: On August 13, 2024, I contacted Nissan directly. They informed me that they could process the cancellation but would deduct for the active period of the contract, despite the cancellation request being made shortly after the contract was signed. Recent Developments: On August 17, 2024, my husband visited the dealership once more and spoke with **** ****, who requested a follow-up call on Tuesday to assist with the issue. Since then, multiple calls and emails have been made without resolution.The repeated delays and lack of effective communication have been extremely frustrating. This experience has significantly impacted our trust in HGreg. Given this is the second car we have purchased from you, it is disappointing to consider that we may not return as clients due to this unresolved issue.

  Business Response

  Date: 09/26/2024

  In response to this complaint I would like to apologize in behalf of Hgreg Kendall Nissan  for this cancellation taking so long.  We have had some employee changes.  Here is copies of the cancellations getting processed 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22336788

  Thanks for your response, I would like to keep this open until the full amount is credited to my account.
  

  
  Sincerely,
  
  Lina Tachella

  Business Response

  Date: 10/08/2024

  the warranty company will either reimburse the bank if the car or truck is financed or if vehicle is paid in full the payment will got to the customer.  Hgreg does not dictate the refund amount or how long the companies will take

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22336788
  
  I understand, but considering the Hgreg dropped the ball and took over six months to process the cancelation request, the less Hgreg can do is expedite this, ensure that the full amount is reimbursed, and it is completed in a timely manner.
  
  Sincerely,
  
  Lina Tachella

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car only a few months later had issues with the check engine light and the ** was busted. The car is 10k and the fixes alone were 1.3k for the check engine and 4.5k to fix the **. I bit the bullet and got the check engine fixed for 1.3k just to then have the car returned to me in much WORSE conditions as the car battery even turned off on me while driving. I sent the car back and the service director ***** in 2 minutes knew what was wrong with the car and even admitied that it is too early for the ** to be having these issues. They decide to fix the rest of the issues that shouldve been fixed on the first visit and zero reimbursement for the inconvenience. Then ***** spoke with the ** ***** who then tried to flip the issue on me even tho the only people that have serviced the car is their service team. He then said he would speak with his team to see what they can do. The best they can do is bring down the cost of the ** to 2k which is still expensive but I can afford it. So i then bring the car in on a Tuesday for the fix and leave it there. Radio silence for a few days, so I go ahead and call in to check. Now just to find out the piece they need for the repair is on backorder. If I never called, I wouldve never been notified. Then I am told they will call me back that same day inregards to a loaner car. Again radio silence for a few days so I have to call back in. Just to find out that there are no loaner cars available. If I never called them, I would never be noticed. I had to request for my car back in the same condition it was in so I can drive to work after I spent a whole week wasting money on **** and Lyft to get around. Not once have I been offered any assistance for the inconvenience or any communication from the service team and I have spoke with ***** the director of Service, ***** the manager in sales and The general manager ***** and NO ONE in upper management here has provided any help.

  Business Response

  Date: 08/27/2024

  In respond to this complaint.  This car was sold AS-IS and had no warranty and we offered to cover some of the expense in the repair.  Unfortunately we can not do anything if a part from Nissan is in back order and we also tried getting an after market part which is not available.  We can not control Nissan and when they choose to have parts available

   

   

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22192902
  
  I am rejecting this response because:

  The Issue is not that the piece is in back order, the issue is the lack of customer service and communication.
  

  You are not addressing how I had to, time and time again call to get information as your service team would advise on call backs and never do so, had my car in your lot for a week in which I had to call and ****** to get my car back with no loaner available which again that information was not privy to me until I had to reach out, nor was it initial offered when my car was taken in.

  The same day that I brought the car in for the repair, I shouldve been notified of the backorder so I wouldnt have been left for a week without my car for no reason. I spent a week having to **** everywhere which cost me and my partner a ton of money to get around on, top of these repairs.

  The lack of professionalism from your location is preposterous and beyond frustrating. Please do respond to the claims that are being presented as I do not believe any respectable establishment should treat their customers in this fashion. 
  

  I will continue until resolution is met, as seen previously, I am open to coming to an agreement as shown from my conversation with ***** but this lack of professionalism NEEDS to be addressed.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/27/2024

  In response to this complaint there has been communication unfortunately we have more than one customer and in good faith we are assisting customer with lowering the Repair bill when he bought the car as is

  Customer Answer

  Date: 09/01/2024

   
  Complaint: 22192902
  
  I am rejecting this response because:

  This is a poor response, the excuse that you have more then one customer simply means you value quantity over quality at your establishment. I had called multiple times and even left my car in good faith we which ended costing me even more money. You simply do not care for the individual.
  

  This has been the worst experience at a dealership service I have ever had. I had a ***** for 8 years and South Florida ***** never gave me any issues like this. This simply shows the difference in quality of work and that a cheaper product does in fact bring cheaper service, both customer service and repair service.

  I would like to just purchase the evaporator and do not want my work done at your establishment for the lack of assistance and attention, along with previous issues with quality of work. I have already found someone willing to work with me that will do the work for half of the established adjusted price

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my car 2017 ****** sentra went in to hgreg nisaan in early 2022 for transmission repairs where they fixed the transmission not replaced it and then frim October 2020-12/2020 my car was in the dealer for repairs to the engine as we had a used engine replaced on the car by the extended warranty company and then they advised me and my mother that they replaced the transmission with a ********** transmission because when they tested or diagnosed the car they noticed that it was going bad again (mind. you this was a few months later).moving forward to this week I am having yet again trouble with the transmission and found out that the so called brand new transmission was not new but refurbished or rebuilt and was only advised because they emailed me a copy of the work done which I attached.They also originally advised me that this was being replaced by them with no cost to me or warranty company and they billed the extended warranty for replacement. The team from Hgreg Nisaan only replies by saying that since the repairs the dealer was sold to owners twice and the used transmission has a 1 year warranty which we were also advised had a 10 year warranty. (all info was incorrect and different). Now I have a car with the same exact issue that I should not have in such a little amount of time. I also have an extended warranty with the location of car factory that I bought the car in and they refuse to honor. their so called lifetime powertrain warranty because I do not do my maintenance with their company as they are far from my home.

  Business Response

  Date: 07/30/2024

  In respond to this complaint at no point in time do we tell a customer a transmission replacement has a 10 year warranty.  Usually transmission warranties when one is replaced are from 90 days to 1 year.  If customer has documents stating it has a 10 year warranty please forward it so I may review it

  Customer Answer

  Date: 07/31/2024

  the repairs were made in ***************************** early 2020 it was a repair and not a replacement as had been advised and the second time they advised was a brand new transmission because they did not use Non-OEM parts and we are now finding out that it was a refurbished transmission.

  Had they placed a new transmission we would not be going into a third transmission repair.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22033714
  
  I am rejecting this response because:

  the repairs were made in ***************************** early 2020 it was a repair and not a replacement as had been advised and the second time they advised was a brand new transmission because they did not use Non-OEM parts and we are now finding out that it was a refurbished transmission.
  Had they placed a new transmission we would not be going into a third transmission repair.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/31/2024

  in respond to this complaint a new transmission would have been 3 times the price