Business ProfileforPirate Monkey Boat Rentals

On 3/12/23 I reserved a pontoon boat for 4/1/23. I was charged a total of ******. On 4/1/23 myself and 12 other family members arrived at Sunset boat rentals for our reservation. We were placed on a vessel unsafe for the water, the boat had oil leaking from the steering system and the boats hydraulic turning system wasnt functioning causing use to almost collide into another vessel sending several family members flying forward including my 7 year old daughter who almost fell overboard. The number left off the boat to contact was for another business, after finally getting in contact with ****** (manager on duty) he arrived at our location about 45 min later, he acknowledged the boat was unsafe for us to spend the day on prior to us leaving the harbor and apologized for allowing us to leave on the boat. We were given another boat to continue our day without any explanation of addition chargers/options. ****** was aware of the location we planned on reaching and did not convey there would be any issues with refueling or returning back to the harbor. Upon returning the boat ran out of gas 30 min from the rental location. ****** ( another employee of sunset rentals) arrived to pick us up. Once we returned ****** and ****** advised additional fees would be charged to my card for towing the vessels and gas for all vessels. Both men were very argumentative and did not provide any solutions or explanations as to why additional chargers were solely my responsibility as we were put in ***** way by being placed on a vessel that was not safe to operate. ****** agreed to have the owner of the business contact me to discuss. On 4/2/23 an additional charge was made to my account in the amount of ******. I did not receive a follow up call from the owner nor an itemized statement. I did not authorize the charge of ******. Due to the negligence and failure to take reasonable care and responsibility for 4/1/2023 mistakes. I am now requesting a complete refund from the business.