ComplaintsforSkyway Memorial Gardens

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid 22k for my brothers funeral. We also ordered almost 800 dollars in thumbies finger print jewelry. We ordered 2 dog tags, two medium ovals and a heart with chains for all of them. We ordered these during the funeral planning and have the funeral director ******************* our orders 8/23/23 and she said we would get them By the funeral on 8/26/23 the day of the visitation 8/25/23 she informed us they would not get back in time and would ship them to us. After multiple emails to her (*****************) with no response to any of them I received a box from thumbies with an order place date on 9/27/23 and I received the box on 10/6/23 with just two dog tags (incorrect engraving on them and one small oval not the correct rimmed oval I ordered with the incorrect engraving and no chain for the necklace. I reached out via email again to get this corrected and still no response or even an apology. We spent a lot of money for these items especially for his children who are 15 and 16 and they still havent even received theirs. My sister in law went in person to try and remedy this situation and *** refused to come out of her office and continues to ignore us. This was a lot of money for precious items that we didnt even receive let alone 3 of the 5 items we ordered and were wrong. We would love to just get refunded and get his finger id so we can just order them ourselves. We reached out to thumbies and they said they would reach out to the funeral home to see if they would fix this situation that they couldnt on their end unless they got a new order from the funeral home. In which they said they did not respond to them reaching out.

  Business response

  05/14/2024

  Dear, *********************
  
  I apologize and have authorized a refund of ****** to be issued to you. You can expect it to arrive in the mail in the next week.

  Customer response

  05/21/2024

   
  Complaint: 21640865
  
  I am rejecting this response because: no refund has yet been issued. I was however sent half of the necklaces but the other half remains unfixed. They said they would issues me a refund through a message from the BBB. I just want our money back at this point. That was the whole reasoning behind getting the BBB involved because I could not get them to respond to calls, messages, emails or even attempts in person. Its been 9 months of silence from them and no results in helping fix their errors. We just want a refund of the $800. 
  
  Sincerely,
  
  Queairra Harcha

  Business response

  05/23/2024

  Yes, the refund for ****** has been processed and mailed. Attached are copies of check, and mailing label 

  Once again, we apologize   

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Queairra Harcha

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