![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAW&E Auto Sales
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle in February, it is now August and the car has given out. I was on the side of the road with my 11 month old . The owner yelled at me and hung the phone up on me. I left a review and he lied saying that the car is wrecked in the front .. it isnt wrecked and wouldnt cause the car not to crank!! Hes very disrespectful. Told me I needed to pay a tow truck and get the car to him to see what wrong with it. The car has been jumping and I informed him of this, he wants me to pay him to repair a car that already had problems.Business response
09/05/2023
CLIENT BOUGHT THE VEHICHE WITH AN AS IS , NO WARRANTY CONDITION (SEE ATTACHMENT DOCUMENTS), SHE (MS ********************** WAS GIVEN THE OPTION TO COMPLEET THE *** 2 WEEKS AFTER PURCHASE, ALSO WE HAVE BEING VERY UNDERTENDING ON HER BEING LATE ON MONTHLY PAYMENTS, THIS IS NOT THE FIRST TIME SHE REFERED WITH PROBLEMS THAT DONT CONCERN US AS SELLERS , FIRST SHE HAD A KEY PROBLEM , THEN ACCORDIND TO HER ON THE *** IN QUESTION AC STOP WORKING AND ENGINE GIVE UP, THE VEHICLE WAS LEFT ON A GAS STATION WITH THE RISK OF BEING TOW AWAY , WE SENT FOR IT AND AFTER INSPECTION THE ISSUE WAS THAT DUE TO A FRONTAL IMPACT THE RADIATOR CRACK AND OVERHEAT, VEHICLE WAS TOW TO OUR FACILITIES, CLIENT HAD A VERY AGRESIVE ACCTITUDE OVER THE ***** AND IN PERSON AS WELL, WE WILL ALSO ATTACH TEXT MESSAGE OF AGRESIVE BEHAVIOR AND THREATS . VEHICLE WILL BE REPAIRED AND CLIENT WILL BE BILLED FOR IT.
AS ITY TO*** THE CLIENT IS DUE ON HER AUGUST PAYMENT .
Customer response
09/06/2023
Complaint: 20551374
I am rejecting this response because: the dealer wants me to pay for repairs that were already an issue before I purchased the vehicle. I did not wreck the vehicle nor did I do anything to damage the radiator . Hes gotten over on plenty of people according to his reviews and a family member that purchased a vehicle from him as well. He is lying instead of taking accountability that he sold me a lemon that was going to eventually break down and Id have to pay him for repairs which means its a win win for him but a lost for me completely .
Sincerely,
*********************Business response
09/06/2023
THIS WAS THE RESULT AFTER INSPECTION, AS SHOWN IN THE *** , FRONT BUMPER SHOW A DENT AND SCRATCH AND AS A RESULT A LOWER RADIATOR SUPPORT BRACKET BROKED AND LEAK ANTIFREEZE.
ALSO SHOWN THE VEHICLE BEING REPAIRED,
Customer response
11/21/2023
Complaint: 20551374
I am rejecting this response because: There has been an ongoing problem with this company . The car broke down in mid traffic while I had my 1 year old son in the car. They fixed the car but did not provide any paperwork regarding what was fixed, he just issued a bill. 3 weeks after they fixed the car it was having the same issue so I asked him where the part was purchased from , and he said **** and I told him that explains why a radiator was $75 because it was not purchased BRAND NEW at an auto part store . Ive been telling him that I cannot make a payment because he has left me in a bind and Im trying to get someone to properly fix the vehicle. This morning I go outside and the car has been repod. I called the owner to ask where the vehicle is so I cant get my childs car seat and other items out of the car and he hung up on me and blocked my phone number . I will never conduct business with this man again, *** lost all my money in the process of trying to pay him and uphold the maintenance of this car.Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.