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ComplaintsforGameroom Superstores, LLC.
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/20 I went into Elite Home Gameroom at the **************** for a pinball machine. I spoke with the store manager ****** about the Jokerz pinball machine. He said they did not have one currently in store but at the end of March the owner was going to a tradeshow in ***** and would be able to find one. He said I would need to put a down payment of $500 for them to find the pinball machine and he said to call back the store April 1st. The store manager reassured me if they could not find it they will put the deposit back in my account. I have called the store numerous times since 4/1. They were not able to locate a Jokerz pinball machine. ****** said I can wait another week and see if they can find one and I did. I have spoke to him a few times and he always states he will call me back but has not. I spoke with him again yesterday 4/17 and let him know since the Jokerz pinball has not been located I wanted my deposit back which was guaranteed to me if they could not get that machine in. ****** said he was talking to the owner in an hour and would call me back and I never received a call back. At this point I have waited longer than I was told and it has been harder to get the store to communicate with me on the deposit I paid. I would like my deposit back.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.