ComplaintsforFlorida Filters LLC
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4 years ago I purchased a system from this business for $3,600.00. I noticed the water wasnt as clean as it had been in the past, so I requested a service call. The tech came out and told me ******************* had increased the ammonia they were adding to our water and that my system couldnt handle it. The upgrade fix it was going to cost me an additional $3,000,00! I had another high quality service come out to check my system and their instruments detected NO ammonia in my system. In essence, they wanted me to pay for a 4 year system AGAIN! I am sick over this.Business response
09/18/2024
Florida Filters has always and will always share information about water quality to all of our customers that might affect them or their **********************. Its important to treat your water properly. Our customer understood the situation but did not like the price. We just like all other companies were forced to raise prices in this economy We did offer a discount. He declined. Please remove this unjustified complaint, as its nothing Florida Filters did wrong. We hope that this customer will understand and take us up on the recommendation we made.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.