Business ProfileforTuffy Tire & Auto Service Center

DO NOT GO HERE, PERIOD. My husband scheduled an appointment online, 24 hours in advance, to have his tires changed and balanced. A $2500 job. It took this place FIVE HOURS to change and balance the tires. When he called to schedule the appointment they told him it would take an hour and a half (so he budgeted roughly 2.5 hours, since places like this typically run behind). Three hours in and the truck was on the lift and had not been touched. When he asked what was going on he was told that they typically recommend customers drop their vehicles off and come back. This was in fact NOT recommended to him and, since they told him it would be an hour and a half, he decided to wait with our five and two year old in tow. Even knowing that he had two small children with him, they made no effort to get him out any quicker. When he expressed his frustrated he was told "I understand" over and over again but given ZERO help or priority. You would think that staff would be a bit more empathetic to a dad with two young kids, but there was most certainly none of that. Once the job was done, five hours later, no discount was offered, either on this service or future services. Apparently they were short staffed. I've worked high stress retail jobs, high stress hospital jobs, I get staffing issues. This is why you set realistic expectations instead of lying about the amount of time a job will take. If he had known, we would have arranged to go together and drop the vehicle off on a day we could've made that happen. At the very least, they could have offered some kind of discount on the services since they did not meet the expectation they set for this service. We will not be returning, nor will we recommend this place to our large local community.