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ComplaintsforCrumbl - Panama City Beach
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 24, 2024 I attempted to make an online order and got a notification that my payment method was declined however that payment method actually was charged in the amount of $19.51. It had asked me to put in another form of payment which I did and upon arrival at the store they did not have the items that I requested on my order so I requested that the order be canceled. Instead of canceling my order, the general manager actually completed the order and said that I picked them up according to the Crumbl app. So I was charged two times in The amount of $19.51 on two separate payment methods and I never even received my order. On April 25, 2024 to the store and left my contact information and the general manager never contacted me. I tried to reach the corporate office and it goes to a personal cell phone. I don’t know what else to do besides file a complaint to get my money back for an order that I never received.Business response
06/07/2024
This has been resolved.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.