ComplaintsforWorkout Anytime Panama City Beach
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This gym has horrible customer service and I would not recommend joining. Monica made our gym experience terrible with her astounding lack of professionalism. When we began our gym membership, Monica advised us that there was no obligation and that we could cancel at anytime. We joined this facility with a month to month membership that was paid in cash. When my husband and I canceled our membership. we each received a notice from a collection agency six months later in the amount of $109. This is a fraudulent bil and was wrongly sent to collections. It needs to removed from my credit and the collection rescinded.Business response
07/17/2023
I do not have enough information to respond to this complaint specifically, but I will respond in general and if you would like a specific response, I will need to know the agreement number of the members, or their full name as it appears on their membership agreement.
Our memberships are month to month and we only require 30 days notice to cancel. We have an online portal that members use to cancel their accounts. Once they submit a cancellation request, they immediately receive a confirmation email to the address we have on file. If a member's account did not get cancelled, they either did not access the portal and request a cancellation, as we employees do not have the ability to cancel memberships. If this member was sent to collections, they have ignored NUMEROUS notifications via our billing company and then our collections company. With further information, I can tell you exactly how many times this member has been contacted and furthermore, ANY and ALL contact we have had with them. Please forward further information so we can make a better response please.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.