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ComplaintsforQuincy's Heating & Air Conditioning, Inc.
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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We had hired Quincy’s 9/22 to repair our a/c their name was on the unit inside our home. no problem the situation was fixed at that time . We advised them our Visa card acct # for their billing. It was on file for future use. We contacted them via our property mgr on/about 1/10/23 Quincy’s informed their Assessment of problem and quoted $930 for repair. As they were not able to do repair that week, they could do it for an additional $100 on Jan14 2023. Upon their completion of the repair, their tech informed our prop mgr it was a cost of well appx $2305 . Our prop mgr strongly advised they did not have authority to exceed the repair quote and had no authorization to charge more than the quote . We did not get a copy of invoice until the afternoon of 1/17/23. It was after Quincy’s closing that I left a msg that I was going to dispute their charges. I did not hear from Quincy’s until aftenoon. 1/18/23 The caller identified as the office manager, she was aggravated and insinuating that I purposely waited till their closing time to complain. I advised that their was no agreement for their repair from us for the amount above cost originally quoted. The mgr informed me if we did not pay she would send their employee to remove the coolant and other articles. I advised that if done I would report to the local police dept. I did contact Panama City Beach police in case this happened. The police advised I could press charges if this did happen. I contacted Visa as the invoice did show pending. We have forms to complete for a dispute. I have advised Quincy’s of my contact to the Police, Visa and my intent to advise BBB It appears the unprofessional attitude of the office manager, I suspect she may be related to owners somehow? I am hopeful that your assistance can have Quincy’s come to a just solution. We acted good faith to give our credit card info for their on file billing, only to be taken advantage of and criminally threatened. Thank you.
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Contact Information
Business hours
Today,8:00 AM - 2:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 2:00 PM |
SuSunday | 8:00 AM - 2:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.