Business ProfileforMajestic Beach Towers

1.The elevators take forever. I was stuck for 10 minutes in one and when I called for help no one answered!! The call went to a foreign country 2. TERRIBLE CUSTOMER SERVICE! You can’t reach anyone if you need anything, except security! 3. HORRIBLE COMMUNICATION…no one knows what anyone related to the resort is doing or who should be doing what or who can answer questions, and any everything in between, regarding communication with customers as well as staff/owners! 4. Logistics/layout is not convenient!You have to walk a mile anywhere you go-beach, pool, parking garage, tower to tower, etc 5. Emotional support animals were not accepted or honored, which was not communicated 6.The loading/unloading policy is inconvenient and makes zero sense. You have to leave your driver’s license just to even use a cart. 7.My elderly and disabled 78 year old mother was not treated with any respect and was discriminated against by them not adhering to the Americans with Disabilities Act. You have to give respect to get it and my mother has more than earned it! 8.My 15 year old white son and his Indian friend were accused of throwing a water bottle from our balcony, on the 17th floor, which was an insult. They were not even on the balcony at said time of occurrence and my 78 year old mother was there (the whole time) and she most certainly did not nor would she allow it to be done!! This is racial discrimination and my kids were targeted! The only proof that it came from our balcony is a picture of a water bottle and the fact that a security guard looked at the building and counted up to where he thought our balcony to be and assumed the bottle came from!! They could not even provide proof, other than the picture of an empty water bottle on the ground…We were evicted because of this and given 30 minutes to vacate the property, which is completely unrealistic expectations! We were treated like criminals and I could not even reach anyone to discuss the issue!