Customer ReviewsforAnimal Care Center

Took my cat in two weeks ago due to sudden hind leg paralysis. Was told it was temporary nerve damage, was prescribed prednisolone, and was told that nothing else seemed afoot. I paid over 500 dollars for this. Not even three days later she lost all control of her hind limbs entirely. She could no longer balance even for a second. Her anal gland ruptured and I had to start putting her in diapers and applying antimicrobial spray and administering antibiotics that a vet online was able to prescribe me. They also suggested I take her into an in-person vet visit after several days of no progress. So obviously, I tried to return her to the original vet that diagnosed her with nerve damage in her hind legs. This vet was called the Animal Care Center of PCB. I was very open and honest about my disappointment, and my fear that she was severely ill and needed care, and i was very open that I couldn't afford to go in again and spend another 500 dollars for nothing to be fixed, once again as we had spent our savings on the previous visit. Instead of maybe admitting fault, and offering a complimentary checkup to determine what they COULD do, or a REFUND (at least half?!) of a useless and terribly wrong diagnosis that cost us over 500 dollars, they decided to tell me there was NOTHING else they could do for her, and that I should take her to a "specialist" in Tallahassee. Mind you, ruptured anal glands are capable of being treated by any vet. And I even asked if they could. Again, was told they couldn't do much else, and to take her elsewhere. Despicable people, disgusting empathy, and nothing but a professional facade to snatch any penny they can. Don't give them your business, it might just very well cost your pet their life.

The patient was examined and radiographs were performed with the owner's consent. There were no obvious findings (fracture or luxations) on the radiographs. The Veterinarian suspected an acute nerve injury and prescribed a steroid for treatment. The client was advised that if the condition worsened or the patient lost the ability to urinate or defecate, she would need to be reevaluated, likely by a specialist. The client's mother contacted us by email 2 weeks after the initial visit, stating that the cat was not doing well and requested a refund for services. We were able to make contact with the owner of record a couple days later; it was explained that the pet should be evaluated by a Specialist with access to advanced imaging since we had already performed radiographs here. We also offered to return/refund the Revolution Plus the client purchased at the initial visit since finances were a concern.