ComplaintsforHancock Whitney Bank
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
They charged me a NSF fee for transferring too much money out of the account. This fee should not have been charged as it was because the mobile app does not give enough information. I initiated my initial transfer on 2/26, but when I checked on 3/1 there was no evidence of the transfer taking place. Since I thought that the transfer did not go through based on the evidence in the app, I initiated another transfer for the same amount on 3/1. However, on 3/2 both transfers were taken from the account leaving it at a negative balance. When I noticed this I initiated a transfer back into the account from my other bank to prevent a fee. When I checked again on 3/2 the account now has an NSF fee due to the second transfer. This second transfer was only initiated because the app showed no evidence that the first transfer was in progress or processing. This would have never happened if the app gave the correct and up to date information. Therefore it is Hancock Whitney's fault. When I requested to waive the $36 fee I was told no by the Representative, Supervisor, and account manager from a branch that the reached out to. I am not sure which branch as I only do mobile banking. I refuse to pay a fee for something that was not my fault.Business response
03/11/2022
Business Response /* (1000, 5, 2022/03/03) */ Because we are a bank, and federal and state bank record confidentiality laws prevent us from discussing or disclosing confidential customer information or account records, we are simply unable to provide your office with a reply to the inquiry with as detailed information as we would like. Please be assured that we will review the concerns raised and reply directly to the complainant. Consumer Response /* (2000, 7, 2022/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They contacted me and refunded the fee.Initial Complaint
07/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was a customer of Hancock for several years. I even had my business with them and never had any complaints or problems. However, since I left, I've had nothing but harassments. In March 2020, I visited the Gulf Breeze, Florida location and spoke to the Manager. I informed her that I was moving from the area and there wasn't any Hancock's located near my new residence in South Florida. I closed two credit cards and a checking account and the balance of the checking account was turned over to me. Ten months go by and I start receiving collection calls. I informed them that all accounts with Hancock have been closed back in March 2020. They tell me this was a charge from AARP in April 2020. This is one month after my accounts have been closed and I never authorized any payments to AARP. I continue to received phone calls along with emails and threatening letters (letter attached). I do not owe Hancock any money. This is their error.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.