Business ProfileforCaptain Anderson's Event Center

I booked Captain Anderson's Event Center to hold my wedding reception on July 21, 2023. Upon signing the contract, I had been in contact with the Marketing Manager/Event Center Manager, Chelsea *** via email and phone. She and I coordinated arrival time and other ideas to make my wedding day special. On wedding day, she and I had a conversation about my security deposit. Because my reception started later than expected, I only had an hour with my guests, so I asked if I can stay to midnight which the agreement was 11pm. Chelsea advised me that if I do that, I would not get a refund of $350. I told her no, we are ending it on time. We did just that. We said our goodbyes and she reassured me everything was good to go when I left. It has been 3 weeks and I have not received my refundable deposit. I had not heard anything from Chelsea, so I reached out via email and phone but was able to get a response via email. Chelsea responded stating my refund wasn't approved because of my decorator leaving later and other untrue things. I talked with my decorator and she told me that was not true and that she asked Chelsea if she can put her decor on the porch so they can lock the doors so it won't be an issue with my refund. Chelsea told her that was fine and she did just that. I responded to Chelsea's email and then she added additional reasons to the second email that was irrelevant to the agreement. She then copied her boss on the email to clear things up and the boss has not responded to resolve the issue since filing this complaint. I am so upset because I traveled to Panama City Beach for my wedding and paid a lot of money for their facility and now they won't refund my deposit. It really bothers me the most because I had communicated with Chelsea throughout the entire process and also they were not going to notify me that they were going to TRY to not refund me the deposit until I reached. This is so unprofessional and dissatisfying. Please help me get my deposit back.