Business ProfileforPanhandle Pediatric Dentist

(Niceville location) Staff is welcoming but treatment is a hit or miss. My son had a tooth with a deep cavity that needed to have a stainless steel crown put on. At the appointment they said they might have to pull it out and we said whatever was best for my child. My concern is that if the cavity was that bad, the best choice would be to pull the tooth out. They went ahead and did the treatment all so he could be in miserable pain several days after. Also, he never complained about this tooth in the beginning. We took him back in they took x rays which came out completely normal and they sent us out with antibiotics. Took him in again but we knew something isn't right, and they blamed it on a piece of food stuck in his gum line (he ate lunch prior to the appt) and sent us home with an antibiotic mouthwash. We kept flossing his teeth and noticed there was puss coming out of his mouth. Two days later I call the appointment and spoke to Jennifer who kept repeating that it was because of this piece of food when it's a abscess that seems to be getting worse. She had no sympathy at all and told me they couldn't even do anything if I went in. Throughout these days, I kept expressing my concern that I don't like seeing my child like this and he hasn't been sleeping and eating right. My poor child doesn't ever want to back here now due to the trauma. Would not recommend this place anymore, unfortunately. We went to a family dentistry in crestview and took us in ASAP and told us it definitely wasn't right and infected and needed to be taken out asap. She said the x ray shouldn't matter if the problem is visibly seen and she saw how uncomfortable he was and was surprised nothing was done!. She wasn't able to take it out herself so they reached out to other local dentists and went above and beyond for my son to find someone else that could instead of having my son in screaming pain like this place did. This place needs to listen to children's pain and not ignore it. Plain and simple.