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Find a Location

HouseCheck Environmental Services has 1 locations, listed below.

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    Business ProfileforHouseCheck Environmental Services

    Environmental Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4408 Delwood Lane Suite 30, Panama City, FL 32408
    BBB File Opened:
    4/2/2021
    Contact Information

    Customer Contact

    • Ms. Kristy Avila
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Had hurricane Ida damage to condo & needed mold remediation after substantial interior wind/water damage, weeks of no electricity & bad job of cleanup by *******. Personally hired a local company to test for mold. Toxic mold was found so had to vacate premises. Then hired ************ who required Housecheck Environmental Services (also doing business as National HouseCheck Corporation) perform mold test& inspection/survey of condo to provide scope of work for ************ to follow for remediation. I had not sought out HouseCheck on my own & was told by ************ they need the report from Housecheck in order to start work even though I questioned why I needed to hire them especially given I had already had mold test performed. One concern w/ having to hire HouseCheck was having to incur fees that were unnecessary. Housecheck would not give me a price but told me it would not be that much and that I can submit to insurance. I provided them with all info they requested relating to condo (ins. adjusters, HOA docs, previous mold report…) when appt was scheduled for May 8, 2022 the guy they sent out (Caleb) told me he couldn’t do his job that day bc air conditioner was broken & proceeded to chip away at ice on coils causing further damage & more expensive a/c repair.After a/c got repaired I rescheduled HouseCheck appt in which Caleb was assigned but he cancelled & flaked out couple times giving ridiculous excuses causing further delays w/ much needed remediation. Eventually had to contact ************ to handle matter w/Caleb’s supervisors to get him to come complete inspection report. On 6/9/22 he finally showed up but got to property late at night. He claimed he didn’t get to finish job so had to come back next day (6/10/22). Then got a bill for $10,573 for inspection report for 1,000 SF condo. Ins. refuses to pay bc they claim it’s price gouging/unnecessary work. Now got collections bill. They have revoked status with LA Sec of St. & are fraudulent at best.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Sharon V

    1 star

    12/26/2022

    They told me they would accept what the insurance paid. I signed the assignment after they requested a copy of my insurance. I had $10000 for mold removal and they charged $9803 for a report that is usually between &2000 and $3000. They also told me that the insurance company had approved it. The insurance company did not. The guy who did the inspection stole &100.00 from me. I confronted him and got it back after I told him i had a camera in the room he took it from. Actually I would give them a zero star rating but this app won’t let me. They are a sham.

    Local BBB

    BBB of Northwest Florida

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