Business ProfileforNations Best Family Health Care, LLC

I've been a patient at Nations Best for years. Jennifer *** was my primary provider. My ins. has changed. I called to make an appt., gave my ins. info. to the recept. I provided her the required info, she said we do take ***************** ins. She made an appt. for 2/14/2022 at 1 pm. This appt. was to get referrals for wellness, i.e. mammogram, blood work, etc. Arriving on 2/14/2022 I was told there's an $82 charge before Chasity ******* NP would see me. She said I needed to meet my deductible. I was expecting a co pay but paid the $82 so I could be seen. After my visit with Chasity, the recept. handed me all the referrals, bone density, mammogram, and blood work. Approximately 4 days later, I booked all of these appts. On or before the first week of March, I received a call from Nation's Best informing me that I owe an additional $137 as they do not take my ins. When I phoned this office, I gave her my ******** member id and was told my ins. would cover my visit. I explained to the billing dept. that I have scheduled all my appts. The billing dept. said my results would not be read unless I pay the $137. She also said, " this ins. is entwined." I would never have scheduled this appt. if I thought I had to pay out of pocket. Dr. ******* is listed as my primary care on my ins. card but since I have good history with Nation's Best, I wanted to continue my health care with this facility. I spoke to Christy in the billing dept. on May 10th. She repeatedly said, we don't take your insurance. She also stated she didn't have my ******** info. and said she would have her supervisor, Lori contact me the following day to discuss. To date, I have not received a call from Lori. I was misled. I was given incorrect information. I am seeking a 100% refund. The $82 and wave the $137 balance. Nations Best said they took my ins., they do not. I paid money believing my care was in network. I trusted in Nations Best's staff to provide me with accurate information!