ComplaintsforBay Lincoln Mercury Dodge Hyundai

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchase a brand new Lincoln Aviator, which I opted to have the ceramic put on by Bay Lincoln. They perform the service with my car with scratch marks all over. I notified Keith (the manager) and they said that they would buff it out. This happened twice. The third time I got my car back I was weary because they always said it was fine and it wasn't. The final time I came back with with empty gas and dust all over (per usual). I rinsed off the water to get a better look and the scratches were still there. By this time I'd began calling customer service to assist in the issue because he stopped responding to calls. When I sent pictures letting them know nothing had changed, he told the customer service that "I'd scratched it myself in a carwash". Unbeknown to him, I took many pictures, date stamped each time. So, I wrote a google. Magically, I got a phone call saying it was all a misunderstanding. Keith thought that there was more damage but it was a reflection from my phone and they would take care of everything. My car goes in again and he realizes they cant fix it so he promises the world. I can turn this car in (my husband is deploying and I have to take my 4 kids across country) and they would let me order a new one. Weeks go on, I let him know my selection, ask the eta on the new vehicle and let him know my official date to move. No answer. Call him and leave voice mail. No answer. He said he was confused about my voicemail because I wanted to turn the car in when that was exactly what he instructed me to do.. another "misunderstanding". I asked for proof the other car had be ordered. When he logged into the system it was on hold and "he didn't have time to look into it because he had to drop off another at PCB". He promised he had all day to figure it out and would send me the screenshot of the actual purchase. I'm so drained emotionally and disappointed. I'm trying one last time to resolve this (which they should be doing) but that's it.

  Business response

  12/14/2022

  Ms. ****** came in and we discussed all of the available options. She has decided to order a new Lincoln. We consider this complaint resolved. 

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had my 2017 Hyundai Santa Fe since 2018. No troubles with the engine. I had a recall service performed at this business. Once I left and went to my work with the vehicle parked all day. Once I left work. The check engine light came on. Never on once the whole time I have had my vehicle. I made a call to the dealership. Person told me to bring in. I live 1 hour away from the dealership. Also having to miss work. I am there and a rude service tech tells me that there is nothing that they can do and tells me to drive away. 2 weeks pass. Light still going on and off. Finally on 08/08/2022. It starts skipping. I had no choice but to miss work and go to the dealership. They tell me that it could be the spark plugs and coil in the engine. Wanted me to pay 257.00. I disagreed and the manager told me that she would take care of it. Once my husband got off work we drove 1 hour to change the spark plugs and coil. Nothing changed. I left the suv at dealership. I called the next morning because I found out that I have a extended warranty. The dealership said that it's not covered because of which part it is. I am wanting a full resolution. Free of cost for the engine. The engine light came on the same day they did a recall. These people that work here are rude and give no help. I am now without a car. Missing work. I am needing my vehicle to be fixed at free cost. There is no other explanation how this could happen the same day that they were under my hood of the vehicle. Please help me make this possible. I need my suv and I need to keep my Job. Thank you so much, ****** ********

  Business response

  08/12/2022

  We are in communication with Ms. ****** and we have discussed a plan for her vehicle that she is in agreement with. She understands that this option is not a guarantee that her vehicle's issue will be fixed. The recall she brought her vehicle to us for and what is currently going on with it are two separate things entirely.

  Customer response

  08/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The dealership has had my vehicle since 8/10/2022. The General Manager Steve is the Man I have been talking to about the situation and him telling me all of this information. They have told me today, that the vehicle is still not ready to drive also could be worse. I have been waiting for two weeks. I will be going tomorrow to receive my vehicle from the dealership hopefully. I have been calling since early morning and checking in for weeks and have been getting the run around. I went to the dealership this past Saturday to pick up the vehicle. The vehicle was still in the process of the third injection that I was not informed of. I live one hour away. I have since left my vehicle at this business and they have not accomplished anything. The time without a vehicle, borrowing my brothers and sisters vehicles just so I do not lose my job. I have not received a solution about this matter. Phillip called me today that the vehicle could be worse than when they took it in before they started working the vehicle. The vehicle ran good going down the road just had a rough idle when I dropped it off at the dealership. I need something done to where I can a vehicle. I need a solution. Their timing with the whole situation is uncalled for. I need to have my vehicle the way it was when I dropped it off. If it is not the way it is, which they are saying it's worse I need to make sure that I have transportation for work. They are not doing what they need to do as a dealership. A dealership is suppose to take care of their customers. I have never had a situation and the service to be so horrific in all my years taking a vehicle to a dealership. A place where all of the service techs should have enough knowledge to handle any vehicle problem. Hence service center. I am very uneasy about all of this and would like a solution. I am needing a vehicle and all of this time and hardship on my family and the time that has passed when I could have already purchased a vehicle. This dealership was giving me hope. Now. That I am not giving them the option to not fix it anymore, which they can not. They are telling me that the vehicle has not improved , which a week ago Steve told me that the vehicle did improve. Now the vehicle is worse. They have still not put the vehicle together so it runs the way it was when It was dropped off.
  
  I need a solution and I need hope because they have taken it away from me.

  Business response

  09/06/2022

  The vehicle was brought into us on a bad idle, there was 1 cylinder which had no compression. This vehicle has 140k miles with no piston ring. Even though Ms. ****** did not buy the vehicle from us nor get her vehicle serviced with us, she believes this issue was casued when she brought her vehicle in for a recall which had nothing to do with the engine. The recall was a fuse replacement for antilock brakes. We did not access the engine compartment at all, only replaced the fuse per the recall.
  
  When Ms. ****** brought her vehicle back to us with the new problem we discussed the option to flush the pistons with Ms. ****** which we provided at no cost to her although normally a customer pay service costing $500 per flush. We made sure that the customer knew this flush was not a guaranteed fix and was 50/50 at best. Our service team tried to help in every way we could. This particular issue is caused by carbon deposits which caused low compression (20 lbs) in 1 of the cylinders. The other 2 cylinders have 280 lbs. of pressure and are functioning properly.
  
  We attempted to trade Ms. ****** out of this vehicle into another one but we were not successful.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i purchased a brand new 2021 Hyundai elantra from Bay Hyundai while on vacation in panama city beach Florida. I did not receive owners manual,floor matts,no instruction on the technology that the car had, I was not show how to operate the cars blue link or bluetooth, I was only given one key phobe to the car, they register the car in florida and used the resort I was staying at address and had my insurance change from ky to florida agent without my consent, the car that I thought I was buying was a limited and I later found out from corporate office that it wasn't. I have spoke to the G.M at Bay Hyundai and he had mentioned to bring the car back and he would get me into a limited edition Hyundai elantra but I would have to pay a lot more money. I explained to him that this was a deal that I paid cash for $22.500 and it was for a 2021 Hyundai Elantra limited edition and if I Would had the correct paperwork and owners manual and window sticker I Would of know it wasn't limited edition I feel as if I Was taken advantage of I still haven't receive the owner's manual the other key phobe or the floor matts not to mention its rule of thumb to fill the tank anytime you buy a new car and mine was on empty when i purchased it and it took me 7 months to get the title plus the cost because of Bay hyundai messed the paperwork up really bad and the car has got so many issues with the front axles and the interior is falling apart it missing a part from the factory on the front end and the sensors are out of wack and the entire dash board has to be replaced and they are still trying to figure out the rest of the cars issues. I want what I paid for that is a 2021 Hyundai Elantra limited Edition with the leather interior and the upgrade in car stereo and the outside graphics that come with the limited. I feel because I lived in Kentucky they sold me a lemon automobile and did not give the correct paperwork so I would not find out about the car until later i want what I paid for. !!!

  Business response

  08/29/2022

  Business Response /* (1000, 14, 2022/06/08) */ We are glad to help get this straightened out and have worked hard to do whatever we could to help The ******'s. ****** ****** purchased a new Hyundai Elantra from Bay Cars on 3/10/2021. They provided a Florida address to us the day they purchased the vehicle, that is the way we contracted the deal all the way down to the tag/title registration. See attached 1st page of signed contract showing Florida information, the customer signed this and all other required documents which all displayed the Florida information given. At no time did they mention that this was not the correct address. It would have been no trouble to change the address at that time. We were alerted at a later time by Mr. ****** that they wanted all of the paperwork changed and our Tag/Title representative satisfied that request. Upon delivery of their new car, a complete walk around was done and all of the features of the Elantra were explained. They left our dealership happy. They later contacted us about floormats not being included and we ordered them. We contacted them when the floormats came in and they asked us to hold them as they were making a trip here and wanted to pick them up in person. The ******'s did not return to Panama City. Over the past year we have corresponded several times with Mr. ****** who indicated he would be returning to Panama City and when he did, he wanted Bay Service to look at the Elantra as he felt there was something wrong with the Bluetooth connection. We have never had the opportunity to address any of their concerns in person as they have not returned to Panama City. We can speak to any of the items Ms. ****** mentioned in her complaint regarding the vehicle as we have not seen it since the purchase. Joy ****** XXX-XXX-XXXX Consumer Response /* (3000, 16, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) . Bay Hyundai took advantage of me because I was from out of State and I was on vacation and my other Hyundai broke down due to an engine recall. But the car I purchased never came with the items every new car comes with and the blue tooth was already registered to someone in Florida I think the car was returned for issues and they talked me into getting the Elantra I took the car back two days straight and told them about issues that I was already having with the car and I wanted what was suppose to come with the car I purchased and I was promised a full tank of gas as well they just kept giving me the run around. I didn't know after 72 hours if it's not return you have to keep the car and complain to Hyundai Corporate in whitch I have already done and the car has been in service more than it's been drove and to top it all off I test drove a limited and that's what I thought I purchased a limited come to find out it's one step down from the limited so I feel stupid about that but that what my salesmen told me I was buying. So I guess that's why they held back the paperwork and I appreciate you helping me with this. So I would like for them to by back their Lemon they sold me or give me a credit if $25.000.00 to go to the purchase of a Jeep is what I wanted in the first place but was talk into buying that I gave $22.500.00 cash for the car my life savings and I would like to have a safe car or a Jeep or they can provide me with a new Limited Elantra color of my choice as a even trade because that's what I thought I was getting they are as shady as they come at the dealership and I want everything in writing because they have been making promises for a year and I still yet to receive my Matt's and extra key owners manual full tank of gas and o yeah let us not forget they register my car in the State of Florida when I got home from vacation my insurance was being mailed to the resort I stayed at and that cost my time and money to fix that mess they made as well. Thank You. Business Response /* (4000, 21, 2022/07/07) */ Bay Hyundai has made ever effort to help ******'s, however without verification of the claims they are making on the vehicle or seeing the vehicle ourselves to assess it, we are not able to make any steps forward here. The ******'s are requesting a check for $25,000 from Bay Hyundai to go toward the purchase of a Jeep, but we have never confirmed any of their claims as they did not return to our dealership. As previously stated, we would be glad to look at the vehicle to verify the customer's claims. Joy ******

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