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Find a Location

Bill Cramer Chevrolet Cadillac Buick GMC, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBill Cramer Chevrolet Cadillac Buick GMC, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1989

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Bill Cramer Chevrolet Cadillac Buick GMC, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2251 W 23rd St, Panama City, FL 32405-2344
      BBB File Opened:
      12/1/1989
      Years in Business:
      59
      Business Started:
      6/1/1965
      Business Started Locally:
      6/1/1965
      Accredited Since:
      12/1/1989
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of MV283 for this business, issued by Consumer Services/Dept of Agri (TAL). The expiration date of this license is 9/3/2025.

      These agencies may include:

      Consumer Services/Dept of Agri (TAL)

      Mayo Building, Room 110

      Tallahassee FL 32399

      (800) 435-7352

      https://www.fdacs.gov/ConsumerServices

      Type of Entity:
      Corporation
      Business Management
      • Mr. Vince Scuglia, Vice President
      Contact Information

      Principal

      • Mr. William C. Cramer, President

      Customer Contact

      • Mr. William C. Cramer, President
      • Mr. Vince Scuglia, Vice President
      Additional Contact Information

      Fax Numbers

      • (850) 747-7650
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/07/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      WOW, this dealership called me and told me they sold the Z06 I applied for. Salesman Oran ******* sent me a video after I requested a walk around because I live in another state. After reviewing the video I told Oran that I wanted to purchase the Z06. Send me over the numbers. Sales Manager Andrew Lucas sent me a email with the breakdown and I agreed to pricing and to move forward with credit application. Salesman told me no deposit needed Another hour goes by and Oran finally calls and ask me would I like to put in business name. I stated to him I own three businesses and I use my credit cards a lot for all businesses. I have excellent credit and i buy a lot vehicles and equipment for all businesses. My score ranges from 650-800 any given month. I’ve had as many as 3 very high end car notes at one time 100-200k. So nothing unusual about this purchase. I ask to speak with the finance manager to go over everything so we could get this deal done with my bank or other banks I’ve used in the past with outstanding credit. He stated he was busy with another customer. Seems like everyone was just too busy for me, I’m just purchasing at 200k Z06 from them. Oran stated finance would call me back, I got a call 30 minutes later from Oran to tell me he apologized but another salesman sold the car to another person already, it was sold now. Said fella came in on Saturday and came back in today after I applied for financing, after credit inquiries were pulled after I said I wanted the car. Remember no deposit needed at this month. Are you kidding me? Sold the car from under me. I’ve bought so vehicles in the past and no one has EVER done this. I ask to speak with a sales manager and to my surprise, they don’t have anyone in charge. I ask to speak to Andrew but he’s gone for the day. He’s yet to reply to my emails nor a return call back to explain this very bad business practice of Bill Cramer Chevrolet GMC Panama City Florida. No one has replied to email nor calls
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pandora C

      1 star

      08/16/2023

      They have had my car for a month and two weeks. They said they drove my car for 25 miles. They did absolutely nothing to my car except mess up my transmission I went yesterday to get my oil changed at 10 minutes oil change company this morning again from yesterday I brought my car in it’s leaking transmission oil really badly. My car is shaking. I took my car there for service to have recalls that was on my car to be done. Nothing was done. They kept my car for a month and a half, causing me stress, having a couch, taxis forward and backwards, if not catching a bus when I didn’t have money to catch a taxi, I’m finding the biggest complaint against them and I wanna sue them for the stress. They have put me on for pain and suffering.

      Bill Cramer Chevrolet Cadillac Buick GMC, Inc. Response

      08/16/2023

      Vehicle was initially brought in December of 2022 with the transmission overfilled by another party. We corrected the issue and didn’t see the customer again until last month. We completed two recalls, a headlight and a wiper arm issue, but were unable to duplicate her Check Engine Light or transmission leaking concerns. We wanted to discuss our findings and reached out based on the contact information we were given but apparently the phone number was incorrect. All we could do was wait for her to contact us which took several weeks. Sorry to hear of her frustration and wish we could be of further assistance. Customer currently has 2 cases open with General Motors

      Local BBB

      BBB of Northwest Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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