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Complaint Details
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Initial Complaint
10/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've never been to Bay Radiology and have NOT had any test in Bay County FloridaBusiness response
10/04/2022
*** ****** was seen at Head and Neck, which is located in Bay County, Florida, on 8/12/2019. *** *****l had a radiology procedure that we interpreted. We billed her **** insurance and her insurance paid a portion, leaving her a $10.57 coinsurance to pay. We sent out 3 statements on 8/29/2019, 9/27/2019 and 10/30/2019 to the following address: **** *** ****** *** ******** ** ****8. *** *****l never called in to our office, nor did she pay her coinsurance. She was turned over to collections for nonpayment.
We are unaware of any call to our office about her bill or credit report. We are only aware of this complaint to the BBB.
Upon payment in full of the outstanding balance, Bay Radiology will mark her account Paid in Full, and Bay Radiology will also have any derogatory credit mark removed from *** *****l's credit file, regarding the $10.57 due to Bay Radiology Associates.
Thank you,
Stacy Kopp
Billing Manager
Bay Radiology Associates
P: 850-747-4900 ext. 2006
F: 850-215-0443
http://www.bayradiology.net/
Business response
10/04/2022
I believe this patient was going to provide another update after speaking with Stacy and paying her coinsurance portion of this Bill.
We will be removing any/all derogatory credit bureau information from her file on this late payment.Customer response
10/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried calling again and i get no answer so i left another message for them to call me back. This bill is from 2019 and I am Not aware of any neck or head injury that would need an x-ray. Please ask them to include the Doctors name that would of requested this
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.