ComplaintsforDCR5 Construction & Management, LLC

• Initial Complaint

  11/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  DCR5 CONSTRUCTION AND MANAGEMENT,LLC breach contract on the rehabilitation Of our condo unit. By abandonment after we paid up front more than 75% of the contract and they only did around 15% after the damages they cause Negligently to our property which got full of mold on the kitchen and the interior drywalls

  Business response

  11/09/2023

  Re: Claimant ***************************
  We strongly disagree with *****************' claim and the details that were provided to the BBB. This is nothing more than an attempt to extort money from us. We are a very reputable construction firm and do not operate in the manner that is being claimed. The claim of "job abandonment" is slander. The lady had construction work done at this residence by a different company that was done illegally because permits were never issued. This can be verified with The *********************,*******, ******************** We were unable to work at the unit because the other work done illegally would have put our project completion in jeopardy, as it would have blocked our ability to function under the legal and proper permitting process. The claimant lied to our company by text messages, which can be produced if necessary, when questioned as to if she had obtained permits for the work done by the other company. Her claim of having paid "75% up front" is a falsehood. An accounting breakdown of payments made can be provided if necessary. We had retained legal counsel to respond to ***************** and a copy of the attorney's correspondence to her is provided herewith. Our company can continue this response to her claim, if necessary, with screenshots of pertinent text messages, photos, and corroborating documents from the ********************* if the bclaim persists and additional defense instruments are required.
  

  Customer response

  11/14/2023

   

  As per latest correspondece from

   DCR5  CONSTRUCTION  AND MANAGEMENT, LLC., their offer to provide evidence that they would like to 

   submit for your consideration, in response to this complaint:

   

   

  1.-  VERIFICATION FROM ************* CITY, BUILDING DEPARTMENT 

         In regards to illegal construction conducted without permits

  
  

  2.-   PRODUCTION  of

         TEXT MESSAGES FROM CLAIMANT 

          In regards to missinformation of pulling permits.

  
  

  3.-  AN ACCOUNTING BREAKDOWN OF PAYMENTS MADE.

          In regards to statements made of payments paid up front for over 75% of job 

  
  

  4.-  ATTORNEY'S LETTER RESPONSE FROM CLAIMANT.

  
  

  
  

  as well as  

  
  

        A)  Screen shots of PERTINENT TEXT MESSAGES.

  
  

        B)  PHOTOS

  
  

        C)  Corroborating DOCUMENTS from the *********************.

  
  

         

             Hopefully their provided defense instruments and offered documentation,  can clarify all issues,

  
  

             Thanks so much for your assistance in this matter.

  Business response

  12/04/2023

  We did reply to BBB about this claim within the allotted time. We are re-submitting it herewith, along with supporting documents from our Attorney and the *********************.

  Our reply was as follows: 

  Re: Claimant ***************************
  We strongly disagree with *****************' claim and the details that were provided to the BBB. This is nothing more than an attempt to extort money from us. We are a very reputable construction firm and do not operate in the manner that is being claimed. The claim of "job abandonment" is slander. The lady had construction work done at this residence by a different company that was done illegally because permits were never issued. This can be verified with The *********************,*******, ******************** We were unable to work at the unit because the other work done illegally would have put our project completion in jeopardy, as it would have blocked our ability to function under the legal and proper permitting process. The claimant lied to our company by text messages, which can be produced if necessary, when questioned as to if she had obtained permits for the work done by the other company. Her claim of having paid "75% up front" is a falsehood. An accounting breakdown of payments made can be provided if necessary. We had retained legal counsel to respond to ***************** and a copy of the attorney's correspondence to her is provided herewith. Our company can continue this response to her claim, if necessary, with screenshots of pertinent text messages, photos, and corroborating documents from the ********************* if the claim persists and additional defense instruments are required.
  

   *********************************;    DCR5 Construction

• Initial Complaint

  12/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We hired DCR5 to do a remodel on our house. The date of the signed contract was July 2, 2021 and they just finished on December 16, 2021. We were told by ********* ********* (Owner, Manager) that it would only take 6-10 weeks to complete as all the materials he was providing were in-stock. The contract amount for the remodel was $71,945.00 which we paid in full. The nature of this dispute is for them to reimburse me for my time spent away from my home that cost me money, electric and water bills over the time I was out of my home that were astronomically high because they left the doors open to the house and kept the A/C set to 73 and water running outside for weeks at a time. DCR5 has tried to resolve almost all of the issues with the remodel as long as we pay them in full. They will not help repair the damaged microwave that was caused by their workers while installing. They will also not come back to paint all of the doors and door trims the correct color. I am looking for a reimbursement as follows.... New microwave - $1,247.00 New paint company - $3,000.00 Out of pocket expenses as mentioned above - $2,200.00 Total = $6,447.00

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2022/01/02) */ In response to the complaint lodged by Mr. ***** (hereby also known as customer), the details he reported are untrue, inaccurate, and fabricated. DCR5 Construction does not do business in the manner he has claimed. The contract for the project was provided to Mr. ***** on 2/16/2021. The contract was not returned to us with written approval until July 2nd. So we were now faced with having to force the project into our schedule to begin the end of July; Mr. ***** was informed that the project could take up to ten weeks. The contract provided for the customer to purchase granite slabs which were to be shipped to our fabricator. It took him one month to first choose and purchase the slabs. When they then required payment, the customer was not able to make payment. As a courtesy in order to expedite the process, DCR5 paid for the slabs and had them shipped to the fabricator with the agreement that we would be repaid. The customer was also supposed to purchase and provide 2 palates of Thin Set. These also were not provided and DCR5 had to purchase them as well. There are inaccuracies regarding his complaints about painting. Our contract with the customer called for DCR5 to apply texture to and paint the walls, which was completed. His complaint regarding doors and trims was not accurate because the agreement was that he was going to do those, not our company. The customer chose a particular color Blue for bathroom vanities. When the vanities were brought and installed, the customer rejected the color, although it was exactly what they chose. The vanities had to be removed, taken back to our shop, repainted with a new choice of color, brought back, and re-installed. Just as the bathroom vanities had to be re-done, it was repetitious that when choices were made and the items were delivered, there was disagreement between Mr. and Mrs. ***** as far as being satisfied with their choices and replacement items had to be provided. As proof, we can submit a text message from Mr. *****: "Deal with my wife from now on I'm done making decisions...she hates the baseboards I picked...her number is XXX-XXX-XXXX...thanks!" There are other complaints that are either the results of lapses of memory on the part of the customer or just pure fabrications. The complaint about us denting the microwave is pure fiction. The customer supplied the microwave. DCR5 does not supply appliances. When our workman unboxed the microwave, he advised the customer that it was dented. However, the customer stated to go ahead and install it anyway. The customer complained that we would re-set and leave the thermostat at 73 degrees. False. Our crews never touch thermostats when on a job. At this point, Mr. ***** still owes $ 514.50 from the project although all contract items have been completed. That balance is way past due. We are considering legal action against Mr. ***** to have the account settled as well as talking action regarding the complaint filed with The Better Business Bureau which was fabricated and would serve as detrimental to the reputation of DCR5 Construction. Consumer Response /* (2000, 7, 2022/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I (the customer) do not accept ********* *********'s representing DCR5 response. He knows exactly how many times he revised the contract (which was three times) and we have every time documented. He states above the work would take 10 weeks but in multiple face-to-face meetings with him he assured us it would take 6-weeks; which it did not. I take full responsibility on the changes made to the color of the vanity, but it took him an additional 6-weeks to get the correct color we wanted which was completely unacceptable. He also makes false statements about us not making payment for the granite slabs. We told the granite company we would drop off payment the same day. ********* offered (which was nice and should have been done in the first place) to pay the granite company so we could get his discount. We then turned around the same day and paid him the price for the granite. The statement about the thin set is inaccurate as he asked if I was going to purchase . the product and I specifically asked him how much I need to get. Since I never received a response back on that I asked if they could just purchase it and I would pay him for it. He is correct that the contract didn't call for DCR5 to paint the doors and trim but since they used the wrong color white paint now I must have to pay to have the rest of the house match what they used. He should have asked what color white we wanted (as I have the paint code) instead of just having his guys pick up some generic paint at Home Depot. *********'s response regarding the microwave is false. The box with the microwave sat in our garage for 2 months with all of their stuff being moved around multiple times. By the time the microwave was ready to be installed it had already lapsed the 30-day return window to get a new one from the place I bought it from. His above reference to re-set the thermostat to 73 was never stated in the original complaint. I keep the thermostat set at 73. My complaint was that by them leaving the doors open for hours and hours at a time my electric bill sky rocketed during the months they were working at our house. They should have closed the doors while working instead or turned the A/C off. This is the first I am hearing about the remaining $514.50. I would like to know exactly what they is for. I think he is just trying to get more money out of us for work that should have been completed by him. All in all...his lies and lack of communication during the time working on our house was completely unprofessional and as for him taking legal action I feel that my documentation between email and text would hold up in court. On a different note....we are still waiting on the granite slab that should have been cut for our table that he said he would take care of and 30 days after completion and we still don't have it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩