Business ProfileforInUSA, LLC

Purchased 2, 3 piece luggage sets of plastic shell composition (hard) at the beginning of December 2023 for a holiday Christmas trip to ********** on December 17, 2023 went on the trip and the trouble started on the return flight to ******************************** (***) from departure from ***************** Airport (***) the plane had maintenance issues which ended up deplaning to another plane several hours later which all the baggage had to be transferred from one plane to another. Baggage crews were in a hurry and most likely mishandled the luggage. Plane originally was supposed to land in *********, ** around midnight but didnt get there until 4:00AM and were extremely exhausted, the baggage carousel did not start moving for over an hour now its 5:00AM and so I got my bags and got back home and did not unload for a few days later and when I unloaded the luggage I noticed a large open crack in the large 28 bag of which I determined it was a material defect as well as a harsh baggage handling situation. I have been in touch to make a claim with InUSA and was told several days later that it was totally done in baggage handling and that there was no material defect according to their staff that investigated the issue. So therefore they denied any warranty/guarantee to replace the one piece of luggage. All I wanted was to replace the one piece and they refused and told me to file a claim with American Airlines which I did and was also told that since I did not file within 24 hours of the flight that they too would not honor the damaged baggage claim and was denied. Anyways nobody wants to take accountability for any of the damages. InUSA does not stand by the quality of their products! Anyways, I am totally disappointed with my purchase of their products and recommend that nobody should either. Thank you, ***********************