ComplaintsforPower Financial Credit Union

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a customer with ********************************************* Federal Credit Union (PFCU) for many years. I have not had a problem with them until now. I also own several rental properties and I put the rents into my account and pay the mortgages out of them on ****. This has been the case for the entire time I have been with this CU. I also have a ****** Account where most of my money stays. It is linked to this CU. My paycheck from my real job goes into **** as does my retirement money from the government. Basically all my banking has been done in this institution for a very long time. On Monday of this week, I moved a large sum of money from my ****** account to **** and used it to pay off a mortgage on a property that I own. I own several other properties as well. Most are completely paid off but there are still mortgages on two of them. That last pay off transaction went just fine but it used up most of the money that was in the account. On Jun 26, I moved $3K to PF from ******, then another $5K on Jun 29, and finally $3K on July 6 which is still on route. On July 6, I took $7K on cash out of one of my other banks and transported it in person to ****. There was still $44 in my account showing online. I was told that the account was closed and I could not use it. This was not what I saw online. It still showed that the account was open and had $44 in it. I had $7000 in cash that I was trying to add to that account. There is something wrong with what they are doing to me. I know that $44 is not a lot of money but how can they close an account with any amount in it? My check from my employer should also have been in that account since I still work full time in the education field. My government retirement check should have been in that account. Where did all that money go? And how does PF have the right to close my account without a reason? I hope that the BBB will look into this situation since treating a senior citizen like this has to be wrong.

  Business response

  08/04/2023

  This letter is in response to the complaint filed by ***********************. Power Financial Credit Union has completed the investigation. 
  
  On July 7th, the Branch Manager met with ************** to provide her with clarification on the status of her account. The account remains open with the Credit Union and the balance is reflected. The outcome of the research confirmed the account was hidden inadvertently via the online banking system. This action can only be initiated by an individual who has access to the online banking using ************** username and password. The Credit Union recommended ************** change the password if she did not take this action to avoid unauthorized access. 
  
  We appreciate taking the time to contact us to express her concerns. We apologize for any inconvenience this may have caused and hope ************** will continue to allow us to serve her. If she has further questions or require further information, please feel free to contact the credit union at ************.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩