ComplaintsforNorthstar Firearms
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I Paid for a Gun auctioned through Gunbroker.com on Sep 28th 2021 (Gunbroker.com has no phone number and has provided no assistance) to the seller Northstar Firearms in Pembroke Pines FL. By October 15th I had heard nothing. When I was finally able to reach the seller by phone (I got through once after several phone call attempts) The seller ********* spoke with me once by phone saying he did not have the email info for the FFL to which the gun was to be sent. I got the information to him and spoke to the FFL as well. He did not respond to any of my email requests for updates after that (I left a voicemail once correcting info I had given him incorrectly but did not meet with any response). It is now Oct 28th and My significant other also reached ***** by phone once on Oct 21st, and ***** told him he had the gun (it was no longer being manufactured but supposedly, he had the one that I purchased at auction). Gunbroker.com does not get me any satisfaction or communication of note and the seller, ***** at Northstar Firearms does not return calls or answer the phone. I am assuming this business has no employees because there are several extension # options for caller but no one picks up at any of them except the 1 time I spoke to ****** and the 1 time my significant other did a week later. I have sent numerous emails and left VM messages and still no refund and no response. I have been forced to request a dispute to the charge to my bank account as a result of no response or feedback of any kind from the seller or the broker. I have received nothing but disappointment and frustration and will not purchase through Gunbroker again if I can help it. Northstar Firearms is a COMPLETE SCAM!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.