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ComplaintsforMoving Champion LLC
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On 04/28/2023 two movers were hired to upload a Uhaul truck of 26 ft. Great customer service and supportive at the beginning. But Upon arrival, my daugther was giving a small unit from uhaul instead of the agreed unit (another problem related to this robbery). I told them over the phone to unload and filled the small unit and to leave everything else in the truck but some how they convince my daughter who is special to unload in an open storage unit that was not giving to us. They left my things there without a lock. We got robbed and nobody is responding for this. We lost over ****** in things and very valuable personable things such as important bank documents, jewelry, clothes, etc. Please help us. They are not being responsible claiming they left half of the stuff in the truck but my daughter said they did put the rest of the things in another unit. We got robbed. Please please help.Business response
08/17/2023
Good afternoon!! First of all, all the things were inside the storage and what this person is saying was never left in a storage without a lock... we do not rent storage, this event happened in a uhaul storage which you can check the cameras as we told the client . This person apparently wants to defame saying that we stole it when that did not happen. We suggested that he call the police and go with the 2 boys to the storage to take out their things and check that everything was there, which he refused to do and see the cameras! at all times there was communication if you want proof of which I can send via text message. all my workers have been working with us for more than 2 years I hope they review this because this person is being totally false by telling lies and leaving a complaint without having proof
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.