Business ProfileforCertified Moving Solutions LLC.

We hired Certified Moving Solutions on 5/9/22 to move our house hold goods from ND to **. Several times a representative *********************, called from the company to update our quote based on the amount of items we had. The quote originally started at $9,500 and the final quote was $13,827. We couldn't cancel the move at this point because the deposit was non refundable. **** told us that this was a binding estimate, that even if we went over the estimated volume we would not have to pay more as long as there were no additional items added. The movers came to pick up our items on 7/25/22. There were 4 men in a Penske truck who came to load and move our stuff. After they loaded they told us that we used more room than quoted and we had to pay more money. When I told him that was not the case and pulled out our contract, the movers said they didn't know what I was talking about. I tried calling **** with no luck of getting a hold of him. I called the company and they said **** has not worked there for months, and that we had to pay more. I paid $275 extra. The driver told us that they would deliver our things between Aug 1-3. When no one contacted us about the delivery on those days we called multiple times to the company and the driver without being able to get a hold of anyone. The driver finally called us and told us that they would arrive between Aug ****. No one came. Then the driver told us that someone will deliver our things on Aug 11. No one came, the next day we got a text saying that they blew a tire and will at our place on Aug 14. No one came. On Aug 19, the drive told us they have been stopped by the police in ***********, **. We contacted the police **** there and had to go pick up our items. The truck was a mess, our things were just thrown in there, many boxes broken or ripped. We have missing items and broken things. To this day no one from the company has contacted us. We have left multiple messages and emails, with no response from the company.