ComplaintsforIPSY

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have tried to cancel my membership since March 2024. You can only communicate by email which I have done. In May I was given a ticket# ******** and was told my membership was canceled. In April I was given any ticket# saying the same thing, my membership was canceled. I am still receiving the product and the fee is membership fee is still being deducted from my PayPal account. There has been 9 emails with communication but still not able to cancel membership.

  

  Business response

  06/25/2024

  Hi ****, 

  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. Again, we apologize for your less-than-perfect experience. 

  Upon double-checking your account associated with the email address ******************** I can confirm that it has been cancelled since April 2024, and I am unable to locate any recent charges. 
  
  In this case, in order for us to be able to investigate further, kindly provide the following information: 
  
  - A screenshot of the charges
  - The billing zip code
  - The name on the card
  - The first 6 and last 4 digits of the card on the account that you're seeing a charge
  
  Also, could you please send me the PayPal invoice ID number associated with the most recent transactions? This usually starts with the letter "p" followed by a series of alpha numeric characters. Alternatively, this can also begin with 'bt' and a series of alpha numeric characters. 
  
  Once I receive your response, I can escalate this to our billing provider so we can get this taken care of for you.
  
  Thanks, and we hope to hear from you soon! 
  
  Warmly, 
  Team IPSY
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was over charged monthly for services not received. The charges were suppose to be $17 a month for a bag I was being charged $13 plus another $17 a month for one bag. I never signed up for (refreshments) im not even sure what that is. When I finally got into contact with them they said they do not do refunds.

  

  Business response

  06/19/2024

  Hi Reshunda, 

  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. Again, we apologize for your less-than-perfect experience. 

  During the sign-up process for your **** Bag membership, we offer a separate membership to Refreshments that begins with a free starter kit. There is a checkbox to enroll that is checked when you sign up for your **** Bag membership, and enrollment details are located beneath the offer. The checkbox has to be unchecked if you would like to decline this offer. But dont worry, I am here to help!
  
  Upon reviewing your account, I can see that one of my colleagues has already refunded you for your June **** Bag charge. Before that, we werent able to collect payment from January to May due to a billing issue with your card. 
  
  We don't usually offer refunds on orders, but I definitely understand your concern. I'm happy to make an accommodation for you, just this once. On top of the first refund that was issued, I've issued you another $17.39 USD refund (February **** Bag charge), and you should see the funds back in your account within 5-7 business days. 
  
  As a heads up, we normally replace missing or damaged items within 45 days of the original shipment date. Since its been a bit longer than that, the refund issued today was a special accommodation to our usual policy.
  
  No worries, all active memberships have already been cancelled and you will no longer be billed for IPSY orders moving forward. 
  
  Thank you for giving me the opportunity to help you, Reshunda. I hope you have a fantastic day!
  
  All the best, 
  Team IPSY

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am emailing you in regards to an account issue we are having. We has been having 2 subscriptions being charged, but only receiving product for one. Back story:My daughter was signed up for a subscription. Initially, my daughter had it under her email address but was having issues with it so she ended up using my email address instead. She was under the impression that nothing had been started because we have never once received an Ipsy bag under this particular account. That account is under the email of ************************ We were getting Ipsy bags under the email account ************************************************* forward a while. We have been trying to narrow down why my we were still getting charged for more than one subscription because we were only getting one bag a month. We finally figured out that somehow there was the subscription that had gone through under the email ************************ The one we thought never went through. The card on file been charged incorrectly for 3 years now for glam bags that were never received. We've called and no one is of help. The initial email address could not be accessed any longer to check or cancel and reset passwords, etc. that way. First, we were offered for some of the bags to be delivered, which we do not need. Today we were offered a 3-month refund of $51.93. How does that make it right after that many charges and no product? But just a mere 3 month refund hardly seems right.You can clearly see where the issue started between the two accounts because they were signed up for the same day or within a day or 2.

  

  Business response

  06/13/2024

  Hi *******, 
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. Again, we apologize for your less-than-perfect experience. 
  
  At the moment, we're primarily equipped to provide support through our automated chat bot (the Glam Bot), email and social media channels as we believe this allows us to offer the best customer care experience possible. Rest assured, we're fully committed to responding to our members within 24 hours.
  
  I took a look at your daughter's account, and I can confirm that it was active up until recently, which is why your mother was still being billed for ******'s subscription. As a kind reminder, cancellation requests must be made by noon PT the day before the 1st of the month to be effective for that month.
  
  Furthermore, once an account is made and an IPSY membership was subscribed to, we will bill you as soon as you choose a plan and provide us with your payment information. After that, all memberships are recurring, and our automated system always tries to collect payment on the day before the 1st of each month. 
  
  Upon further investigation, it looks like the accounts *************************** and ************************ have different shipping addresses although both are in **********, *****. For security reasons, I am unable to disclose the full shipping address. 
  
  Ive also made an accommodation for you to our usual policy, and Ive issued refunds for another 3 months' worth of Glam Bags amounting $51.93 USD, on top of the first refund. You should see the funds in your account within 5-7 business days.
  
  For further assistance regarding the prior charges, kindly contact your bank and coordinate with them. 
  
  If you ever need help again, please feel free to reply to this thread so you can reach me directly, and Ill always help in any way I can.
  
  All the best, 
  Team IPSY

  Customer response

  06/14/2024

   
  Complaint: 21841800
  
  I am rejecting this response because: the accounts do not reflect two separate Waxahachie addresses. We did not live in ********** when the account was made. When we did move we forwarded all mail however, again, never received more than one glam bag at no point but two accts were charged. 
  
  Sincerely,
  
  ***************************

  

  Business response

  06/19/2024

  Hi *******, 
  
  Thanks for your response! 
  
  I understand that you had requested to have all your mail forwarded and I'm sorry to hear that you did not receive your orders. It looks like **** usually isn't able to offer forwarding services on packages. From what I see in their shipping policy, it's possible your orders may not be forwarded to your new address. You can check out this policy by searching "Mail Forwarding Options" in their FAQ page here: *******************
  
  Your order may make it to your new address, but if it isn't rerouted, **** will return it to our warehouse. When orders are returned, they don't always make it back to us. If they do, it's often months later and we aren't able to re-send them.
  
  Furthermore, I apologize for the oversight! I was moving too fast and got confused. It looks like the shipping address associated with *************************** is in **********, *****. Meanwhile the other shipping address for *********************** is in **********, ****** 
  
  With that being said, we have issued 6 months' worth of refunds for the charges associated with the account ***********************. 
  
  If you need further assistance in getting your funds back for the prior charges, kindly get in touch with your local financial institution and they'll be able to provide you with more guidance on this matter. 
  
  If you have any additional questions, please reach out at any time, and Ill do my best to help.
  
  Best regards, 
  Team IPSY

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initiated a membership with Boxycharm/Ipsy several years ago. However, at the end of **************************** my monthly subscription box. I thought that was weird but figured my membership ended. A while later I noticed on my bank account that they have charged me every single month and are STILL charging me to this day, yet sending me nothing. *** reached out to them several times and they have said they cannot find my account or billing information. *** provided several screen shots from my bank of the charges. They advised me to go to my bank and submit a charge back. My bank was unable to complete the chargeback because of how long ago this claim goes back. I told this to Boxycharm and told them they owe me $550.56. They responded and basically said they will not refund me and their decision is final. So, Ive handed this company over $500 and they have given me nothing and will not stop charging me. I have proof of all of this that I will attach.

  

  Business response

  06/10/2024

  Hi ******,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website. We sincerely apologize for the back and forth you had with our IPSY Care agents, which led to your less-than-perfect experience. This was not our intention, and this is not the impression we'd like to leave with our valued members.
  
  ******, your satisfaction is of utmost importance to us, and I appreciate the opportunity to address your concerns.
  
  We want you to know that we value your trust, and its important for us to keep you informed about your payments and make sure you'll receive what you've paid. Weve done some research, and heres what we found out.
  
  ???Firstly, we were able to locate the account where all the charges are linked, and it was under your name with your previous shipping address listed as the address where all orders were shipped to. ???This explains why you were still billed until this month.???However, I noticed that the email address associated with your active account mirrors your email but appears to have a typo in the domain name or extension.
  
  ******, ???we communicate regularly via email to send you updates about your membership, so we recommend using an email address that you check often. In this case, would you like us to update the email on file? If so, please provide us an active email that you use more often, and we'll take care of it.
  
  ???Secondly, since your boxes were shipped to your previous address, **** usually isn't able to offer forwarding services on packages. ???From what I see in their shipping policy, it's possible your orders may not be forwarded to your new address. You can check out this policy by searching "Mail Forwarding Options" in their FAQ page here: *******************
  
  Although we don't issue refunds, we always offer replacements for lost or damaged items (as long as it's within 45 days of the original shipment date).
  
  Dont worry; heres what we can do for you to make this right, ******!
  
  ???We went ahead and updated your shipping address to ensure it is accurate on your account for all future shipments. We send replacements for this month and last to your new address. They'll ship within 5-7 business days. ??
  
  ???As for the remaining unrelieved boxes, we would be happy to add 14 monthly credits to your account for each month that we're not able to replace due to limited inventory. This means that your BoxyCharm boxes starting July until August 2025, will be on us!??
  
  ???As a heads up, we normally only replace missing or damaged items within 45 days of the original shipment date. Since its been a bit longer than that, the credits issued today was a special accommodation to our usual policy. Thank you for your understanding that we may not be able to offer this again in the future.
  
  With your free credits, they'll be applied automatically and you'll definitely have the opportunity to build your box and pick 3 items each month.??
  
  ???To make sure you're on track with your orders and will be able to customize your monthly boxes, please provide us with an active email that you use more often so we can update the email on file.
  
  Lastly, ???we noticed you mentioned the intention of cancelling this membership, and experience means the world to us. Well always try to do everything in our power to make your experience the best it can be. If you still would like to cancel your membership, please let me know, and well process your request immediately. well keep an eye out for a response from you.
  
  We hope we made things right this time, ******, and thank you again for giving us the opportunity to help you. We hope you have a fantastic day!

  
  With kindness,
  Team IPSY

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have tried to stop this subscription service since August of last year. They do not have phone support, and will not respond to emails. I finally went through my bank to stop payment to them and they just changed the amount so it would go through and get their money. I have not received anything from them since August of last year and they still keep charging me.

  

  Business response

  05/29/2024

  Hi *******, 

  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. Again, we apologize for your less-than-perfect experience.

  At the moment, we're primarily equipped to provide support through our automated chat bot (the Glam Bot), email and social media channels as we believe this allows us to offer the best customer care experience possible. Rest assured, we're fully committed to responding to our members within 24 hours. 

  It looks like we havent received any recent messages from the email youre writing in from. If you responded to a marketing email, that inbox isnt monitored, and you may not have received a response. Its also possible there may have been a glitch in our email portal or website when you wrote in. I'm sorry for any trouble this may have caused. 

  I noticed that you wrote in from ******************* but your IPSY membership is associated with the email address *******************, which is similar but has a typo. I took a look at your account, and I can confirm that it was still active up until May 2024, which is why you were still being billed for your subscription(s).

  As a kind reminder, cancellation requests must be made by noon PT the day before the 1st of the month to be effective for that month. No worries, all your subscriptions have now been cancelled and you will no longer be billed for any IPSY orders.

  With that being said, Ive also made an accommodation for you to our usual policy, and Ive issued refunds for your December 2023 to May 2024 charges. Each refund is $34.63 USD, so your total refund is $207.78 USD.  You should see the funds in your account within 5-7 business days.

  As much we'd love to issue more refunds, however, our system will not let us because you have filed a dispute for these orders with your bank. Please note that once a dispute has been submitted, our system will not physically allow us to make any adjustments to your account until the case is settled.

  Your bank will be in communication with us, and we will assist them in every way needed so that they may reach a resolution for your open claim. Please rest assured that we are standing by with urgency to assist them throughout its resolution process.
  
  If you ever need help again, please feel free to reply to this thread so you can reach me directly, and Ill always help in any way I can.
  
  Warmly,
  Team IPSY

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been a member of Ipsy (www.ipsy.com) for nearly 10 years. I pay for two monthly subscriptions. One for me and one for my niece. In October 2023, I found out through general small talk that my niece had not received her packages in two years. She thought I'd just cancelled the membership so she hadn't mentioned it before. What I later learned through my research with the post office was that Ipsy chose a cheaper method of delivery that does not accept mail forwarding. So the change of address my sister submitted in 2021 was never honored by Ipsy, just the ***** Instead of being sent to my sister's new address, the packages were being sent back to Ipsy per Ipsy's delivery methods with ***** However, Ipsy still charged my card every month for approximately two years without delivering packages. They never notified me that the packages were being returned nor did they notify me in their policy that they do not accept mail forwarding, so I had no way of remedying the issue myself. I reached out to Ipsy to resolve the issue in October 2023, but they only issued two months' worth of credit. I checked my bill this month (May 2024) and saw they were still charging me for our current subscriptions when I should have a credit from the two years' worth of packages that were never received. I reached out to Ipsy last week to once again ask if they could resolve this issue. They claimed to have issued a credit to my account for four months and stated that's the best they can do. I advised them that I wanted all of the months my niece didn't receive her packages credited because it's against the law to take money out of my account without providing a product. Can you please assist in resolving this issue? I don't even necessarily need a cash refund. If I could just get the Ipsy credit for the full amount of months I was erroneously billed, I'd be happy with that. I was charged approximately $17 per month for two years. Thank you for your help with this matter.

  

  Business response

  06/18/2024

  Hi *******,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you.
  
  On top of the four bag credits and two replacements that were previously issued, we've added another 12 months worth for bag credits to your niece's account for each month that I'm not able to replace.
  
  *******, we normally only replace missing or damaged items within 45 days of the original shipment date. As a heads up, the additional credits we've issued today was a special accommodation to our usual policy, and we may not be able to offer this again in the future.
  
  We truly value your membership and support. If theres anything else we can do for you, please reach out at any time, and well do my best to help! ??
  
  Warmly,
  Team IPSY

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased $300 of products from this company online. I was sent the tracking number and it was supposed to arrive on April 27th. It never arrived so I gave it a little more time just in case. It says that it has been delivered but it wasnt delivered to my house and there is zero possibility that it was stolen. I spoke with the post office and it was not delivered to my house. I have tried contacting them multiple times (via support chat bot that will open a ticket and have a representative contact me) and I have heard back from one person saying theyll send me a surprise for my troubles. I have written them multiple times begging for them to just refund me for the amount of the purchase and no one ever responds. Please help me.

  

  Business response

  05/27/2024

  Hi *****, 
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. Again, we apologize for your less-than-perfect experience.
  
  We definitely want to resolve this for you as quickly as possible. I've forwarded the information you provided to our team for them to further investigate, and I'll get back to you through email as soon as I have an update.
  
  Let me know if you have any other questions or concerns and thank you so much for your patience.
  
  Warmly,
  Team IPSY

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  IPSY sends me cosmetics monthly and bills my credit card. The company has locked me out of my account and I cannot cancel. They have no customer service (humans) to talk to, just online bots that don't help. At this point they are now just stealing from me. All I want to do is cancel the account and have no further business with them.

  

  Business response

  05/21/2024

  Hi ******,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you.
  
  Firstly, thanks for letting us know about your experience with our Glam Bot. We hear you, and we especially know how important it is to get support when needed. Our Glam Bot was designed to provide immediate answers to assist you with your membership. You can also say Contact Support at any time to open a ticket. For more tips on how to use our Glam Bot, you can visit our FAQ page here: bit.ly/3FlboBi.
  
  Don't worry, ******! Now that were in touch, we'll do everything we can to resolve this for you.
  
  Secondly, we currently don't offer phone support, but we're still here for you! The best way to reach us is via email on our help site at help.IPSY.com, via ******** Messenger by visiting this link: m.me/IPSY, or via DM on ******* @IPSYCare. We're committed to responding to members within 24 hours.
  
  Also, thanks for informing us you're having trouble accessing your account.
  
  We've temporarily reset your password in our system so you can regain access to your account. First, we recommend clearing your browser's cookies and cache, which usually does the trick. Check out this website for helpful instructions on how to clear your cache: ***************************************
  
  After your clearing your browser's cookies and cache, please try logging in using the following information:
  
  Email: *********************
  Password: LK5k87Nw
  
  Just a little heads up, passwords are case-sensitive, and emails are usually case-sensitive as well. If you cannot log into a computer or account, make sure the caps lock key is not on and that you are using the correct case for each letter in your email and password. Keep an eye out if there is space at the end of your email and password.
  
  Once you've logged in, please be sure to update your account with a new, secure password. I also recommend double-checking your email address as well just to make sure it's current.
  
  For future reference, you can double-check your spam folder just to make sure the email didn't slip past your inbox as this can sometimes happen. You can also try searching "IPSY password" in your email search box.
  
  While we're bummed to see you go, ******, we understand if you'd prefer to cancel at this time.
  
  With this, we've finalized your cancellation so that you won't receive any future orders. we've also issued you a refund for your recent order, and you should see the funds back in your account within 5-7 business days. Please feel free to keep this month's Glam Bag on us!
  
  We hope we made things right, ******. Feel free to let us know if you have any additional questions or concerns.
  
  Best regards,
  Team IPSY

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cancelled the service back in January. The company keeps charging me ***** a month and keeps sending me razors. I contacted my credit card and told them I did not authorized the transactions. I received another pack of razors and I tried to sent them back but was returned back to me by the post office.

  

  Business response

  05/10/2024

  Hi *****, 
   
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. Again, we apologize for your less-than-perfect experience.
   
  Upon reviewing your account, I can see that you have a cancelled Glam Bag membership and an active Refreshments membership. 
   
  During the sign-up process for your Glam Bag membership, we offer a separate membership to Refreshments that begins with a free starter kit. There is a checkbox to enroll that is checked when you sign up for your Glam Bag membership, and enrollment details are located beneath the offer. The checkbox has to be unchecked if you would like to decline this offer. 
   
  Please take note that the classic Glam Bag and Refreshments are two separate memberships under one account linked to your email. This means each membership should be paused, cancelled, or updated separately. I apologize for the extra work this brings and any inconvenience caused.
   
  As a kind reminder, cancellation requests must be made by noon PT the day before the 1st of the month to be effective for that month. No worries, Ive gone ahead and cancelled your Refreshments membership to prevent any further charges. Rest assured you won't receive any more shipments as of next month.
   
  Ive also made an accommodation for you to our usual policy, and Ive issued refunds for this month and last months shipments. You should see two separate refunds of $12.99 USD in your account within 5-7 business days.
   
  I hope this helped, *****! If you ever need help again, please feel free to reply to this thread so you can reach me directly, and Ill always help in any way I can.
   
  Team IPSY

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I wanted to buy a gift certificate for someone but when I ordered it, I had a typo in the email address so it ended up going to the wrong email. That was my fault. When I contacted Ipsy, they would neither transfer the gift certificate to the correct email address nor refund me the amount of the gift certificate. They were able to transfer the gift certificate to my Ipsy account, which seems odd. If they could do that, why couldn't they transfer it to a different account? So I went ahead and bought a second gift card for the intended recipient and transferred the original one to my account.So then I had a gift balance on my account. I subscribed to a monthly "Glambag" and I think that the balance was applied to a couple orders, but recently I wanted to use up the gift and cancel my account so I placed an order for some items. At the time that I placed the order, it said I would be charged nothing since the amount was coming out of the gift card. Even now, when I look at my account, it says "Your balance will be applied to all purchases." But Ipsy charged me anyway. Order history has so little information that it's impossible for me to find out which orders were paid for with the gift card and which were charged to my credit card. I have an order confirmation for the gift cards I originally bought, but the confirmation doesn't show the email address it went to so I can't provide that.

  

  Business response

  05/07/2024

  Hi *****, 
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau. That is not the experience we intended, and I am sorry that this happened. I want to assure you that we're committed to doing the best we can to fix any issues on our end.
  
  I totally understand your disappointment since you were having some trouble with the gift cards you purchased. Although, we were not able to issue a refund for gift cards that has already been used, I'd be happy to do some research as to why you were being billed for the IPSY Shop order you recently purchased: 
  
  It looks like you recently purchased three $100 Gift Cards. 
  
  The first gift card was successfully redeemed by ******. 
  The second gift card was sent to your IPSY account. 
  The third gift card was successfully sent to ******. 
  
  According to our records, you were able to redeem your gift cards under the following IPSY orders: 
  
  March Glam Bag - $15.99
  March Add-Ons - $10.50
  April Glam Bag - $15.99
  May Glam Bag - $15.99
  
  Total: $58.47
  
  Currently, you have a gift card balance of $41.53. I know how confusing this can be since you recently purchased the order #o_oosiqo-i-lvthv6az amounting to $23.97, yet due to a system glitch, you were being billed for your order through your card. 
  
  No worries, *****! I definitely understand your concern. I've issued you a $23.97 refund, and you should see the funds back in your account within 5-7 business days. You're welcome to keep the order on us!
  
  If it happened that you were being charged through your card while you still have enough gift card balance, please feel free to reach us through email on our help site at help.IPSY.com, ******** Messenger by visiting this link: m.me/IPSY, or ******* DM @IPSYCare. 
  
  Rest assured that we are always here to help you with any of your concerns, and more than willing to resolve it positively. 
  
  Have a wonderful rest of your day!
  
  Warmly,
  Team IPSY 

  Customer response

  05/08/2024

  Hello,

  I am mostly satisfied with the response from the business. However, I would like to have my credit card information removed from their system entirely. It may be linked to any or all of the three accounts they listed: me, ******, and *****.

  I would also like to ask them to delete my personal account.

  Many thanks for your assistance,

  **********;

  Customer response

  05/08/2024

   
  Complaint: 21680170
  
  

  Hello,

  I am mostly satisfied with the response from the business. However, I would like to have my credit card information removed from their system entirely. It may be linked to any or all of the three accounts they listed: me, ******, and *****.

  I would also like to ask them to delete my personal account.

  *****
  

  
  
  

  

  Business response

  05/09/2024

  Hi *****,

  Thank you for bringing this to our attention through your response to your complaint on the Better Business Bureau. I understand you'd prefer to have your billing and account information deleted. I hear you, and I'd be more than happy to help!
  
  As you requested, I've deleted your billing and account information from our system. 
  
  Your May **** Bag will be your last, and you can track it here: ******************************************************************************************************
  
  If you'd like to learn how to unsubscribe from our marketing emails, follow this link for more information: ***********************************************************************************************************************************
  
  Thanks for your patience! Please don't hesitate to ask if you have any other concerns.

   

  Yours truly,

  Team IPSY

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩