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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday January 19, 2024, Mint Plumbing came to fix my kitchen sink between 12-2Pm. The man came and said everything will be fix, 3 hours later, the man was unable to fix the problem. He called another guy to help, but was not successful, so they charged me $250 and said they'll have to come back with a camera to see where the problem is coming from, but no words from them. On Monday January 22, I called them since they didn't reach out to me, spoke to **** the owner and he apologized and told me that he'll come himself on Saturday morning with the camera at 9AM, again NO call, No show, so I called him, he apologized again and said there was an emergency with and apartment building so he'll come on Sunday. I called him again on Sunday and he did not answer my call. On Monday January 29th, I called the office and they apologized again for not showing up, but they will come in the afternoon. They never called nor show up to finish the job. On Wednesday, I received a text stating that my appointment has been cancelled, they never gave me a reason to why they refused to do the job.Business response
03/02/2024
Issue was resolved with customer, there was scheduling misunderstanding but communication was restored and not only was job completed but customer is using our company for parents house plumbing as well, customer stated compliant was removed and is currently happy with our company.
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Contact Information
Pembroke Pines, FL 33023
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.