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ComplaintsforMassage Green Spa Of Pembroke Pines
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was not able to use gift cards provided to me during the pandemic. Recently, I have attempted to use them. Even though the cards state they can be used at any branch, the franchisees have refused to honor the cards. The original location it was purchased from is closed for business. Email letter sent was not replied to nor acknowledged.Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ON THURSDAY I WENT ONLINE AND BOOKED A 120 MINUTE MASSAGE OFFERED ON THE BUSINESS WEBSITE FOR SATURDAY NOVEMBER 26 AT 3PM. ON FRIDAY I RECEIVED AN EMAIL CONFIRMING THE 120 MINUTE MASSAGE AT THE LOCATION. I ARRIVED ON SATURDAY AT AROUND 250PM AND CHECKED IN WITH THE RECEPTIONIST. A FEW MINUTES LATER A FEMALE MASSEUSE WHO INFORMED THE RECEPTIONIST THAT THEY WOULD NOT BE PROVIDING ME WITH THE 120 MINUTE MASSAGE BECAUSE ITS TOO LONG. THE RECEPTIONIST CALLED ME OVER TO THE ***** DESK AND TOLD ME THAT THEY WOULD NOT BE PROVIDING THE MASSAGE I BOOKED, INSTEAD I WOULD HAVE TO RECEIVE THE 90 MINUTE MASSAGE. AFTER I EXPLAINED TO THE RECEPTIONIST THAT THEY OFFER THE MASSAGE ON THEIR WEBSITE AND THATS THE ONE I WANTED NOT THE ONE THAT WAS LESS. SHE STATED THAT IF I CANCELLED MY APPOINTMENT THAT MY CREDIT CARD WOULD BE CHARGED. I WAS NOT CANCELLING MY APPOINTMENT BECAUSE I WENT TO TO MY APPOINTMENT. THEY WERE THE **** THAT WERE FALSELY ADVERTISING A SERVICE THEY DIDNT WANT TO OFFER AND MY CARD SHOULDNT BE CHARGED. SHE ASSURED ME THAT MY CREDIT CARD WOULD NOT BE CHARGED HOWEVER THE VERY NEXT DAY I LOOKED AT MY CREDIT CARD AND THEY PROCESSED 2 CHARGES, ONE FOR $20 AND ANOTHER ONE FOR $60. THEY ADVERTISE A SERVICE THAT THEY DONT WANT TO OFFER AND YET THEY CHARGE MY CREDIT CARD, THATS DISH****T AND FRAUD. IF THEY DONT WANT TO MASSAGE CLIENTS FOR 120 MINUTES THEN THEY SHOULD REMOVE THE SERVICE FROM THEIR WEBSITE. I HAVE MADE SEVERAL ***** CALLS TO THE CORPORATE OFFICE ************* LOCATED IN ********, HOWEVER THE ***** PROMPT DELIVERS ME TO AN EXTENSION THAT DOES NOT GET ANSWERED AND DOES NOT ACCEPT VOICEMAILS. I ALSO SENT AND EMAIL AND IM CURRENTLY WAITING FOR A RESPONSE.Initial Complaint
10/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Saturday September 8Th 2022, I had a couple massage scheduled for 3:00PM at Massage Green Spa, upon arrival at 2:54pm we greet the reception who asked us for our name and we informed her we were here for our schedule massage which asked twice "what was our name" and we repeated it to her. She then asked us to take a seat and the masseuse, so we took a seat and waited. 3 minutes later, the two girls(Masseuses) came out and called our name we then proceed to back with them. We entered the room took our clothes off and upon the masseuses entered room the receptionist came knocking to inform us that she had made a mistake and our massages was not a couple massage, they did not have nothing book for a couple, one booked at 2:00Pm and the other at 3:00pm, we then showed her confirmation from email and text messages that it was a couple massage and it was scheduled for 3:00PM. She then ordered the masseuses to get out and ******** to the other couple that for one did not have a 3:00pm couple massage and showed up late. Upon request that they provide with another masseuses, they claimed they did not have another one staff. All she kept saying I am sorry, there is a mistake and our massage was not scheduled at 3:00Pm given that we had email and text confirmation that our appointment was at 3:00PM, we were there on time at 2:54PM to exact we entered the room at 2:58-2:59pm, at 3:06-3:08PM when she knocked on the door to tell us that it was a mistake we did not have a massage scheduled. We request to speak to a manager, she then gave us the number to the spa and when we called she answered the phone. When she noticed we where not happy at all, she then gave us the manager number which we contacted several and did not respond back until after the 9th call. We would like to get a refund back and the manager said there is no refund. we've tried calling the corporate office there is no answer nor email to communicate. This place is a scam and I would like to get reimbursed.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.