Business ProfileforSt. Francis Emergency Animal Hospital

The Nazis showed more empathy to Jews during the Holocaust than my animal received January 16, ****. While me and my family called relatives in the middle of the night to get funds to save our pet. **************** made it a point to say my dogs moans of pain were disturbing the staff in *************. ******* way of helping was by offering to euthanize my dog and for me to, drive home with the dogs dead body and bury it at home. OK People. Clearly one **************** realized money was an issue he no longer cared about our pet or Thank God we found another vet. Our dog unfortunately had to be put to sleep, but at a vet that took better care of our family. Im disgusted and plan to drag **************** in every platform possible. Also, the front staff is disgusting. Just call them. They dont even tell you what their names are. This place ***** keep in mind St. Francis is the patron ***** of animals.

*******************, While we understand losing a pet is difficult and you are grieving. **************** assessed your pet and gave you an estimate of what it would likely cost to try and help *****. We understand everyone's financial situation is different and we do not judge anyone's ability to pay for services. We know you are doing your best to care and provide for your pet. We offer a multitude of options from cash, credit cards (multiple) and care credit but if you as the owner do not have the funds to pay for services unfortunately we do not provide free services. **************** kindly reduced your exam fees by more than half just to cover the materials used to assess your pet. When Owner's cant afford their pets treatment we offer you to call around and see if pricing is better elsewhere, although we are one of the lower priced Emergency facilities in the area or we offer the option to euthanize your pet so that it doesn't suffer. You are welcome to try and fundraise or ask for donations but the cost of treatment is not free, it is a business and I have staff that have families to feed and pets to care for as well. You refused the estimate and euthanasia options which is perfectly ok and we are not judging your decision but I think it is unfair for you to be upset with our vet and staff for simply giving you options and your decision to leave. We are grateful that you were able to find a place acceptable and affordable to you to give your pet the peace needed and offer our condolences. I will respond to the BBB as well, thank you kindly for letting me share our side of the story so many places as well. Contrary to your beliefs I respond to all reviews when I can find the source of the patient to properly respond to but when vague comments are made under fictitious names I can't adequately respond to things.