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ComplaintsforMon Atelier Home LLC
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is an unlicensed contractor that is performing home improvements and has caused tens of thousands worth of damage to my property. This contractor improperly installed tile flooring throughout my home and when they were contacted to remediate the problem they claimed that the issues were not with their installation but that we had "moisture" in our foundation. I had 2 licensed property inspectors and 5 licensed general contractors come to my house to review the work that had been done. All of them arrived at the same conclusion that the original installer installed the tile improperly. The property inspector used thermal imaging to look for evidence of "moisture" in our foundation and his results were negative. The all 7 licensed contractors stated the ONLY way to properly repair the loose tiles is to remove the whole floor and start over as over 40% of the floor is damaged. This contractor remove 14 tiles from the floor and never returned. I have sent repeated requests for them to provide me with their insurance information and they have not responded to my requests. I have attached photos of where they removed the tile and you can see that the tile only adhered to the corners of the thinset.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
723 NW 135th Ave
Pembroke Pnes, FL 33028-3157
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.