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          Trip Mate has 1 locations, listed below.

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            • Trip Mate

              880 SW 145th Ave Ste 400 Pembroke Pnes, FL 33027

            Business ProfileTrip Mate

            Travel Insurance

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files contain a pattern of complaints from consumers that allege issues with refunds. Specifically, consumers alleged that they purchased travel insurance for their flights and was under the impression that they could cancel and receive a refund however consumer alleged that they have not received a refund.

            On July 7th 2022, BBB sent correspondence to Trip Mate requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.

            On September 20 Trip Mate provided the following response "Our Claims and Customer Service team receive continuous education training as well as regular quality reviews on the duties they perform."

            On July 12th 2024 BBB reviewed its most recent complaints and determined that the pattern continues.

            BBB will continue to monitor and update the company's report as needed.

            Contact Information

            880 SW 145th Ave Ste 400

            Pembroke Pnes, FL 33027

            Visit Website
            Email this Business
            (816) 523-0280

            Customer Reviews

            1.18/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            251 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            880 SW 145th Ave Ste 400, Pembroke Pnes, FL 33027
            Email this Business
            BBB File Opened:
            6/8/2022
            Years in Business:
            35
            Business Started:
            1/1/1989
            Alternate Business Name
            • Global Alert
            • MH Ross Travel Insurance
            • Nationwide Claims Administration
            • Travelex
            • Trip Mate Insurance Agency
            • US Fire Claims Administration
            Business Management
            • Chris Carnicelli, CEO
            Contact Information

            Principal

            • Chris Carnicelli, CEO

            Customer Contact

            • Chris Carnicelli, CEO
            • Capra Reese, Dispute Resolution Consultant
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Is travel insurance right for you?

            Customer Complaints

            251 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I booked a December 2024 flight for my mother, *********************, through CheapOAir.com on July 10th, 2024. Several pop-*** recommended purchasing travel insurance, which stated various reasons, including in case of cancellation. Nowhere did it say that only certain cancellations would be considered valid. On July 16, 2024, I canceled the trip because the person that my mother was going to visit decided to get divorced and sell her house, so she decided to cancel Christmas. I filed a claim on 07/16/2024 with TripMate to have my money refunded and was denied my claim. Their customer service stated that it is not a valid reason to cancel. Yet it did not say as I purchased the tickets and insurance that only certain reasons are allowed to be refunded. They are committing fraud. I am filing a complaint because I can only imagine how many other people have fallen victim to this. My mother is a disabled senior citizen who lives on a fixed income. Also, they never even responded that it was denied. No correspondence was given.
            Read More
            Read 250 More Complaints

            Customer Reviews

            22 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tim M

            08/15/2024

            This is the worst company I have ever had the displeasure of doing business with. I booked a fantastic trip with for my family so why not get it insured, just in case. Well just in case happened, due to bad weather our flight was canceled and we lost 2 days of our trip, no biggie we have insurance. Little did I know that all they do is deny claims, ask for more and more proof, and further deny claims. I have provided them multiple times the information they ask just to be denied. Don't bother calling their number, their support does not help or offer information. My best advise if you already gave them your money is to seek an attorney.If anyone here knows of a class action suit against trip mate please post.

            Trip Mate Response

            08/26/2024

            We value your feedback, ***. Our dedicated claim department is reviewing your case and your appeal is in the review phase. You will receive notification via email upon determination. In the meantime if you have any additional questions or concerns, please call ************ or email ********************************************************* Thank you. 
            Read 21 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.