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ComplaintsforWindermere Memory Care
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This place is filthy . I am very sure there is mold in the walls since humidifies must be run all the time. They actually must use them to get the grimy floor clean. However, I have complained to the state about all that. My issue is with them returning my Moms money she paid as a deposit and the $500 maintenance fee we paid in July and the refuse to prorate even tho she has not stayed the entire year. Furtherance, They did not even look back in the records and could not even state what the $1,000 was for that I paid. This place is awful just awful. I hope the owner releases soon that she needs to get a better staff and needs to be more present in the day to day operations!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.