Business ProfileforProud Moments ABA

My child started receiving ABA therapy at Spectrum House in Niceville, FL in 2018. In 03/21, Spectrum House merged with Proud Moments. My child continued to receive services until we moved out of state in 07/21. On 07/07/22, I received an invoice stating that Proud Moments had submitted claims to my insurance carrier for services provided from 04/20/21 to 06/04/2021, that my insurance had processed the claims, and that I was responsible for paying the remaining balance (almost $900). I immediately contacted Proud Moments asking for verification that the services had been billed both to my child's primary insurance (***** and secondary insurance ******* **********). On 07/21/22, I received an email from Natalie Lyle ***** stating that Proud Moments did not have my child's secondary insurance information on file. I provided copies of my child's insurance card to her on 07/25/22. On 07/26/22, Ms. Lyle ***** contacted me via email stating that my child's "Medicaid is showing as inactive on the Medicaid portal. There appears to be no secondary insurance through Medicaid at this time so billing to the secondary insurance as Medicaid is not possible at this time." I informed Ms. Lyle ***** that my child's Medicaid is inactive now because we moved out of state last year. I reminded her that "we obviously were in-state when (my child) was receiving services, and the medicaid account was active at that time. You should be able to verify it was active at time of service and bill accordingly." She let me know she would pass this information along to the authorizations/cost sharing team. On 08/05/22, I received a second invoice requesting the same amount for the services provided from 04-20-21 to 06-04-2021. At time of service, my child was a recipient of the Gardiner Scholarship. Had we received the invoice, showing appropriate insurance billing, earlier, we would have gladly used the scholarship to pay the balance. At this point we are too late to submit to Gardiner.