ComplaintsforAble Auto Repair

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 01/03/22 I dropped my car off with Able Auto due to my Check Engine light being on, I was told my car would be put on the Diagnostic machine to pin point the exact cause. I picked my car up, the Check Engine light was still on and I had paid them $281.31. Paul with Able Body told me to bring my car back but after them having my car for almost a week I couldn't bring it back right then, the next week I caught Covid and was out of work and couldn't bring my car back right then plus I had to save my money because I wasn't sure what was wrong with my car at this point and neither did they. On 07/11/22 I brought my car back and after waiting almost a week I was told my needed a Vacuum Pump and a Turbo Charger. I picked my car up on 07/22/22 a Friday morning. Check Engine light was off when I got into my car, later that day I was on my way to work and the Check Engine light came back on. I called and was told to bring it back but I couldn't bring it back until my off day the following Tuesday; however on that same evening on my way Home from work my car overheated and I almost was left on the side of the road. Able Auto failed to put antifreeze in my cooling system, I had to miss work and purchased antifreeze to put in my car after giving Able Auto Repair $2,002.02 to repair my car. On 07/26/22 I dropped my car off again about the Check Engine light. When picking up my car the light was off until the next day and I was told the replaced my MAP Sensor but didn't charge me but they gave me no paperwork explaining this. I had to bring my car back on 08/02/22, dropped my car off only to have the light come back on less than a week later. I called and asked for paperwork showing what was done to my car on 08/02 and was told it was the MAP yet again. I asked how they fixed the same sensor twice in a week and was told they weren't sure and no paperwork will be given to me about 07/26 & 08/02. At this point I want a refund of $2,283.33 my Check Engine light remains on

  Business response

  09/28/2022

  Contact Name and Title: ***** *******
  Contact Phone: ************
  Contact Email: *********************************
  Ms. *****'s Malibu had a bad turbo that was leaking oil into the intake manifold. This was the major problem that was causing the running issues. We replaced this with a turbo from the dealer. The new turbo corrected the oil in the intake problem. Unfortunately, the check engine light came on for some sensors that also ended up going bad. The dealer had us turn in her old turbo as a core or I would be happy to put her defective part back on and return her money. The Dealer doesn't allow us to return parts once they have been installed. As to the coolant issue. We did put coolant in the car it sounds like it had an air pocket in the system and once that pocket passed through the system it needed to be topped off. If she would like to bring the car back to us we would like to see what the current check engine light is and if it is related to the past problems or to a part that we replaced.

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